STUDENT ACCOUNT SPECIALIST

Old Dominion University - 4.2 Norfolk, VA Job Details Full-time 4 hours ago Qualifications Customer communication Full Job Description Posting Details Position Information Role Title Admin and Office Spec III Role Code 19013 Pay Band 03 Posting Details Working Title

STUDENT ACCOUNT SPECIALIST

Position Number 00811A Department

FINANCE OFFICE

Location Norfolk, VA Type of Position Classified Type of Job EEO Category F Administrative Support (Clerical & Sales) Job Description Ensure due diligence is followed in processing Title IV and Federal Perkins Loan transactions while ensuring that all reconciled differences are resolved monthly. Performs all University billings and actively followup to collect the University's receivables. Process refunds and adjustments promptly and accurately and ensure compliance with University, Federal and State guidelines and regulations. Type of Recruitment Knowledge, skills and abilities Working knowledge of bookkeeping, accounting, accounts receivable, and financial recordkeeping principles and practices. Demonstrated ability to accurately review, audit, analyze, and reconcile high-volume financial transactions; perform calculations; research and resolve account discrepancies; and prepare routine financial reports and statements. Ability to interpret and consistently apply University policies and applicable federal and state regulations, exercise sound judgment, maintain confidentiality, and document account activity thoroughly. Proficiency in word-processing, spreadsheet, email, and related financial or student information systems, with the ability to learn new systems and processes. Strong written, verbal, interpersonal, and customer-service skills, including the ability to explain complex account information clearly and tactfully to students, parents, and University departments. Demonstrated ability to manage competing priorities, work independently, collaborate effectively, follow through on unresolved matters, perform accurately under pressure, and meet established deadlines in a high-volume environment. Special licenses, registration or certification None Education or training None Level and type of experience Some accounts receivable experience including billing and collecting of past due receivables. Some experience with Federal Perkins Loan Program. Some experience auditing records for accuracy and providing excellent customer service in a high volume environment. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Basic working experience with Federal Perkins Loan Program. Basic working experience auditing records for accuracy and providing excellent customer service in a high volume environment. Some experience with Banner software. High school diploma or the equivalent, supplemented by bookkeeping, accounting training and education. Conditions of Employment This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated. Annual Salary/Hourly Rate Salary commensurate with education and experience Posting Detail Information Job Requisition Number S03408 Job Open To General Public Open Date Close Date Open Until Filled No Special Instructions Summary None Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information. Supplemental Questions Required fields are indicated with an asterisk (•). Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Yellow Layoff Form Blue Layoff Card AHP Letter