An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Works directly with patients and families to review account information, assessing financial needs and their ability to pay. Reviews Financial Assistance Applications and advises on arranging and/or planning payment options. Interviews and counsels patients and determines the collectability of all assigned hospital-based accounts. Handles routine patient inquires and problems. Assists patients with patient cost estimator. Reviews self-pay accounts in order to determine the possibility of a referral for assistance from outside agencies; responsible for enforcing collection policies and procedures and counseling patients. Works with outside agencies and collections companies to review account information and provide account feedback. Performs other related duties as requested.
MINIMUM EDUCATION REQUIRED
High School or Equivalent (GED)
MINIMUM EXPERIENCE REQUIRED
One (1) year of Business Office experience in a health care environment in Billing, Customer Service, insurance follow-up, or Collections.
Ability to read, write, hear, speak, and comprehend the English language. Requires exceptional communication skills and the ability to deal with people in all levels of society in a calm, courteous manner. Ability to handle fluctuating daily work assignments based upon changes in patient census volume. Exposure to intermediate level business courses in Accounting, Bookkeeping and Statistics is preferred. One (1) year of Business Office experience in a health care environment in Billing, Customer Service, insurance follow-up, or Collections. Knowledge of telephone etiquette; typing; computer; calculator; copy machine; web-based applications; and the use of a fax machine. Strong interpersonal and organization skills. Ability to walk, sit, stand, bend, push, and lift weights of up to 25 pounds for up to 5% of the workday.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Independently performs all aspects of insurance claims billing, and follow-up work, including accessing, retrieving, and inputting information throughout the claims processing cycle. Positive communication skills, ability to successfully interact with all patients and staff including, proper display of telephone etiquette. Continually demonstrates courteous, cooperative, and service-oriented manners following hospital policies. Performs clerical functions while maintaining current accounts accurately and timely, utilizing computer, calculator, copier, fax machine and web-based application knowledge. Owns a complete understanding of the billing software application. Effectively keeps current on billing guidelines, memos, correspondences, reports, and work queues.
