An Event Promotions Marketing Associate plans and organizes event based marketing promotions for business products or services. Organizes events or event-based campaigns that reach targeted audiences directly, in person or online. Assists with planning, publicity and logistics for promotional events.
Guest Experience Event Associate Connecticut Zoological Society Inc - 4.0 Bridgeport, CT Job Details Seasonal $17.50 an hour 1 day ago Qualifications Customer communication Outdoor work experience
Seasonal/Non-Exempt Position Summary The Guest Experience Events Associate supports the planning and execution of Zoo events, guest programs, and attractions, including special events, birthday parties, and carousel operations. This role delivers high-quality guest service while ensuring a safe, organized, and engaging environment for visitors. Responsibilities include event support, guest interaction, program facilitation, and attraction operations.
Schedule / Hours
Standard operating hours: Monday-Sunday, 8:00 AM - 4:30 PM Glow Wild event hours: Thursday-Sunday, 4:30 PM - 10:30 PM(September through December, annually) Work schedules are developed and communicated in advance based on employee availability provided at time of hire and may vary based on operational and event needs Must be available to work evenings, weekends, holidays, and special events, with schedules provided in advance whenever possible Essential Duties and Responsibilities Event Operations (Glow Wild & General Events) Provide excellent guest service, including greeting guests, answering questions, and giving directions Assist with guest check-in, crowd flow, and traffic direction Monitor guest safety and promptly report incidents or concerns Support event setup, breakdown, and on-site logistics Assist with coordination of vendors (e.g., caterers, florists, rentals) Maintain clean, organized, and welcoming event spaces Operate Zoo vehicles (e.g., golf carts) as assigned and in accordance with safety guidelines Birthday Party Program Serve as host for children's birthday parties from start to finish Welcome guests, facilitate activities, and maintain event timelines Coordinate with Education staff on animal encounter components (if applicable) Manage event setup, cleanup, and overall guest experience Ensure all materials, belongings, and event needs are addressed prior to guest departure Deliver a safe, engaging, and memorable experience for participants Carousel Operations Operate and monitor the carousel in accordance with all safety procedures and training requirements Maintain cleanliness and operational readiness of the carousel area Perform routine cleaning (e.g., sweeping, wiping surfaces) Respond to guest inquiries related to carousel operations and Zoo attractions Support event activities associated with carousel use General Responsibilities Comply with all Zoo policies, procedures, and safety standards Maintain a professional appearance and conduct at all times Support cross-departmental operations as needed Accurately record all hours worked in compliance with Connecticut General Statutes §31-13a Follow all timekeeping and payroll procedures Perform additional duties as assigned
Qualifications and Requirements Education & Certifications:
High school diploma or equivalent preferred Must be at least 18 years of age Ability to obtain Carousel Operator Certification (if assigned)
Experience & Skills:
Prior experience in customer service, hospitality, events, or attractions preferred Strong communicationand interpersonal skills; ability toengage withdiverse audiences Ability to manage high guest volumes while maintaining safety and service standards Strong organizational and multitasking skills in a fast-paced environment Reliable, flexible, and adaptable to changing operational needs Ability to work independently and collaboratively Demonstrates professionalism, sound judgment, and attention to detail Physical Demands Prolonged standing and walking across Zoo grounds, including uneven terrain Frequent bending, reaching, and lifting Ability to lift and carry up to 25-50 pounds Ability to work outdoors in all weather conditions (events held rain or shine) Ability to safelyoperateequipment andassistguests andoperateequipment Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment Primarily outdoor work environment with exposure to varying weather conditions Frequent interaction with large and diverse guest populations May require use of personal protective equipment (PPE) as appropriate Requires availability for evenings, weekends, holidays, and special events
