Description:

Job Title:

Engagement Representative I Date:

07/15/2026

Position:

Full-Time Reports to:

Lead Engagement Representative Department:

Marketing Travel:

No Status:

Exempt -

Professional Compensation:

Salary Remote:

No Our Mission The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to … Believe the best in our employees Invest in our people Collaborate with humility, respect, and appreciation Cultivate curiosity and encourage creativity A Place Where Creativity and Curiosity Matter The Engagement Representative I serves as the critical first point of contact for prospective Portage Learning contacts. This position handles phone, email, and web-based interaction with program advisors and higher education contacts who would benefit from utilizing Portage Learning's course offerings.

What You'll Invest In:

The Engagement Representative l will carry out these responsibilities: Identify and research potential customers through various sources such as databases, social media, and industry-specific directories. Engage with prospective customers to understand their needs and challenges, while introducing the company's products or services and qualifying leads through emails, phone calls, and direct mail pieces. Develop and maintain a pipeline of prospective customers and follow up regularly to convert leads into sales opportunities. Attending conferences as needed to engage with students and potential customers and represent Portage Learning. Stay updated about product knowledge to provide accurate information to potential customers. Maintain accurate and up-to-date records of prospective customer interactions, sales activities, and lead status in HubSpot and other systems. Generate regular sales reports and dashboards incorporating key metrics such as call volume, email engagement, and conversion rates. Track performance against targets to identify areas for improvement and inform strategic decision-making. Provide feedback to management on market conditions, customer insight, and competitive activities to inform business strategies. Work closely with the PIE, Marketing, and Data teams to align sales strategies and share insights on customer needs and market trends. Participate in sales meetings, training sessions, and team-building activities to continuously improve sales skills and knowledge. Perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s).

Requirements:

We Believe the

Best:

Portage Learning is seeking a candidate who exemplifies our mission, vision, philosophy, and goals.

Required Qualifications:

0 - 3 years of experience related in sales or relationship management. Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, and FBI Fingerprinting. Preferred Qualifications Bachelor's degree in business, marketing, communications, or a related field. Ability to analyze data and generate reports. Excellent communication skills, including written, verbal, listening, and interpersonal communication, with the ability to build rapport and trust with customers. Proficiency in working with CRM systems (e.g. HubSpot, Monday) and Microsoft Office Suite. Self-motivated, results-driven, and able to work independently and as part of a team. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong organizational and time-management skills, with attention to detail. Willingness to continuously learn and adapt to new sales techniques and market changes. At Portage Learning, we invest in our team members. All employees can grow professionally through our career progression tracks, professional development, and by utilizing our higher education assistance program. Our inclusive culture drives our mission to transform lives and communities by providing learning opportunities for all who aspire to thrive. For those with a disability, we offer accommodation during the application and hiring process, including support for the interview and onboarding. Collaborating with a Team that Values Humility, Respect, and Appreciation Portage Learning operates in a professional, collaborative environment where meaningful relationships and a strong sense of community are valued. We foster a welcoming, team-oriented culture that encourages connection, mutual support, and shared success while maintaining a commitment to professionalism, excellence, and respect in all we do. This is a full-time position. Portage Learning typically operates Mondays to Fridays, 7 a.m. to 5 p.m. Employee schedules may vary within those hours. All staff members must attend required meetings and training at the office in Chippewa Township, PA. Portage Learning is an equal-opportunity employer, extending opportunities to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, ancestry, place of birth, disability, handicap, age, genetic information, use of a guide or support animal, or any other status protected under applicable federal, state or local laws. Our policy reflects and accompanies the institution's commitment to the principles of fair employment and the elimination of all discriminatory, harassing, and retaliatory practices.

Travel:

The job may require occasional travel, primarily local during the business day, which may entail one or more overnight stays. Travel on one or more days of a weekend may occur occasionally.

Other Duties Disclaimer:

This is not an all-inclusive document. Additional duties, expectations, or demands may be added or changed to this document on an as-needed basis in order to meet organizational goals. 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