Operations & Marketing Coordinator

Mira Fair Trade partners with underprivileged artisans in small villages throughout India to create and sustain meaningful trade relationships. We are a part of the global fair trade movement and sell primarily home decor through wholesale and some retail in the U.S. and Canada. The candidate should have the ability to multitask with minimal supervision and demonstrate an excellence in oral and written communication. Background in sales is a plus but not compulsory. You will be selling home decor to retail shops throughout the U.S. Knowledge of different marketing platforms and social media is helpful.

Location:

Upper St.

Clair Timing:

15 hours a week. Ideally, that's 5 hours a day for any three days that work best for you. Pay- $24 an hour About the

Role:

We are looking for a versatile, detail-oriented team player to help grow our small business. This unique "hybrid" role bridges the gap between our digital presence and our physical operations. You will be responsible for driving sales through weekly marketing efforts, managing our online catalog, and providing critical backup for our warehouse and administrative needs.

Core Responsibilities:

•

Marketing & Growth:

○ Execute weekly e-newsletters to our customer base. ○ Develop and run sales promotions and discounts to drive revenue. ○ Proactively reach out to new leads and existing customers via email/phone to ensure satisfaction and drive retention. •

Web & Inventory Management:

○ Maintain the company website by adding new products and ensuring descriptions are accurate. ○ Monitor inventory levels and sync changes with our online storefront. • Manage our Etsy Shop ○

Review Management:

You'll proactively follow up with buyers to encourage positive reviews and professionally address any negative feedback to maintain a high shop rating. ○ Search Optimization (SEO): You'll research and update "tags" and titles to ensure your products appear when customers search for them on Etsy. ○

Etsy Ads & Coupons:

You may manage "abandoned cart" coupons (sent to people who left items in their cart) or run specific "Etsy-only" sales. •

Administrative Support:

○ Perform basic data entry and invoicing using QuickBooks (training provided). ○ Communicate professionally with customers via email to resolve inquiries. •

Warehouse & Physical Operations:

○

Peak Support:

Assist our inventory lead with picking and packing orders during high-volume periods and when needed. ○

Bi-Annual Freight:

Twice a year, we receive ocean freight. During that time we need help with receiving, inspecting, and shelving the shipments.

Qualifications & Skills:

• Extreme Attention to

Detail:

Accuracy is non-negotiable, whether you are packing an order or entering data into QuickBooks. •

Strong Communication:

Comfortable making professional outbound calls and writing clear, engaging emails. •

Tech Savvy:

Ability to learn website management tools and basic accounting software quickly. • We can provide the necessary training.

Pay:

$24.00 per hour

Work Location:

In person