Akron, OH Hybrid Schedule Pay:

RESPONSIBILITIES & FUNCTIONS:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing and sales initiatives.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Working with internal teams to implement, evaluate, and inform of changes that can assist our customers.
• Logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies. Communicate with Leadership Connect and Act-On to update with different techniques.
• Updating our CRM with new, current, and old clients.
• Assisting marketing and sales teams with email blasts. Evaluating email blasts, updating opt outs and bounces, and tracking with data analytics.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Utilizing lists (web traffic, CRM, web tours, email campaigns, Fortune 500, customers changing companies, etc.) to generate sales leads for salespersons.
• Initiating new ideas for sales leads.
• Understanding when clients are removed from CRM, and work with sales support coordinator on sales leads.
• Learning process for sales renewals, while understanding goals and objectives from team.
• Providing weekly updates to the Global Marketing committee.
• Performing other duties as needed.