About Shift Shift Pilates Body Shop is a community-driven Pilates studio in Charleston built around movement, connection, and making people feel genuinely good. We're looking for someone who understands that a great studio experience is about more than checking people in. It's about remembering names, noticing the little things, creating a welcoming environment, communicating thoughtfully, and helping our brand come to life both inside the studio and online. The Studio Experience & Marketing Coordinator will be a key part of that experience. This is a hands-on role that combines member experience, studio operations, administrative support, and social media/content creation . We're looking for someone who is naturally warm and outgoing, highly dependable, organized, and comfortable taking ownership without needing to be micromanaged. If you're someone who notices when something needs to be done and simply does it, enjoys connecting with people, and has a creative eye for social media, we'd love to meet you.

The Role As our Studio Experience & Marketing Coordinator, you'll be responsible for helping Shift run smoothly during your scheduled shifts while making sure our members feel welcomed, supported, and connected to the studio. You'll also help tell the Shift story through Instagram and our monthly newsletter. Member Experience Be a warm, friendly, and welcoming presence at the front desk. Greet members as they arrive and say goodbye as they leave. Answer member questions and provide helpful, knowledgeable support. Process purchases for grip socks, retail, and other approved studio products. Review daily attendance and identify UNL clients. Welcome UNL clients, introduce them to their instructor, and confirm their card has the required signatures. Monitor new Two-Week Unlimited purchases and promptly contact new clients to welcome them and schedule their Welcome Session. Recognize and communicate member concerns or questions that require leadership support. Help create an experience that makes members feel known, valued, and excited to return. Communication & Administrative Support You'll help keep communication organized and ensure that members receive timely responses. Answer incoming phone calls and complete any necessary administrative follow-up. Return voicemails and complete related administrative tasks. Monitor the main studio email ("Heyyo") and respond to or complete administrative requests within 6 hours during applicable working periods. Monitor WellnessLiving messages and respond to or complete administrative requests within 6 hours during applicable working periods. Escalate unanswered, sensitive, or unresolved questions to studio leadership. Maintain a friendly, polished, and professional communication style across all channels. Follow through on tasks rather than simply passing questions along. Studio Experience & Readiness The studio should feel clean, organized, intentional, and ready before every class. At the beginning of each shift, you'll: Empty wastebaskets. Move the dirty towel basket to the ALSCO bin in the back parking lot. Refill the clean towel basket. Restock toilet paper, paper towels, hand towels, and other necessary supplies. Check lighting and music. Make sure the front desk, lobby, restroom, and shared spaces are clean and organized. Identify and communicate any maintenance, supply, or cleanliness issues.

Additional responsibilities include:

Watering indoor and outdoor plants once per week. Helping maintain the overall appearance and energy of the studio throughout your shift. Taking initiative when something needs attention. We care about the details. The goal isn't simply to complete a checklist—it's to notice what makes a space feel polished and welcoming and help maintain that standard. Marketing & Content This is where your creative side comes in. You'll help bring the personality of Shift to life online through consistent, authentic content.

Responsibilities include:

Create and post 1-3 Instagram Stories during each shift . Create and publish approximately 3 Instagram feed posts per week . Capture photo and video content featuring: Classes Instructors Members and community moments Studio life Promotions Events New offerings Behind-the-scenes moments Write simple, engaging captions that feel consistent with the Shift brand. Stay aware of what's happening at the studio and look for opportunities to capture content organically. Coordinate content approvals with studio leadership when needed. Maintain a consistent and polished visual presence on Instagram. Update the newsletter template for the following month. Schedule the monthly newsletter no later than the 5th of each month . Proofread and verify dates, links, schedules, promotions, and calls to action before publishing. You do not need to be a professional photographer or graphic designer. We are looking for someone with good instincts, creativity, and an understanding of what makes social content feel natural, current, and engaging. What We're Looking For The right person will be someone who is: Warm. You genuinely enjoy interacting with people and making them feel welcome. Reliable. You show up on time, follow through, and understand that consistency matters. Organized. You can manage multiple small responsibilities without letting things fall through the cracks. Proactive. You notice what needs to be done and take care of it without always waiting to be asked. Creative. You naturally notice good content opportunities and understand what looks and feels good on Instagram. Communicative. You can communicate clearly and professionally with members, instructors, and leadership. Independent. You are comfortable working on your own and know when something needs to be escalated. Detail-oriented. You care about the little things—from a stocked restroom to an accurate newsletter link. Experience That Helps Experience in any of the following is a plus: Hospitality Fitness or wellness Pilates Boutique fitness Retail Front desk or customer service Social media Content creation Marketing Administrative support But personality, reliability, and initiative matter just as much as experience.

Schedule & Compensation Part-Time:

Approximately 15-25 hours per week Scheduling may include: Mornings Afternoons Evenings Weekends Occasional holidays We are looking for someone who can provide consistent availability and become a dependable part of the Shift team.

Compensation:

$17-$20/hour, based on experience and fit. Performance will be reviewed after approximately 90 days , with opportunities for increased compensation and responsibility based on performance, reliability, initiative, and growth within the role.

Pay:

From $18.00 per hour Expected hours: 20.0 per week

Work Location:

In person