Events Support Staff- Ticket Sales

Job Posting Title:

Event Ticketing Support Staff Job Description :

Nashville Superspeedway is seeking enthusiastic, customer-focused, and detail-oriented individuals to join our Event Ticketing Support Team for upcoming events in Lebanon, Tennessee. As part of the Speedway Motorsports family, we are committed to upholding four core principles: Take care of teammates Be known for remarkable events Positively impact the community Profitably improve Event Ticketing Support Staff will be responsible for delivering exceptional guest service while assisting with a variety of ticketing operations on event days. Whether you're guiding fans through the mobile ticketing process or solving last-minute access issues, your role is critical to delivering a seamless guest experience.

Duties and Responsibilities :

Provide outstanding customer service and support to guests during all ticketing interactions. Assist fans with mobile ticket setup, troubleshooting, and usage at entry gates or ticket booths. Operate a ticket window for walk-up sales and fan inquiries. Support ticketing needs using platforms such as Ticketmaster s Archtics or TM1 Sales systems (training provided). Assist with ticket scanning, fan reprints, credential distribution, and other guest-related processes. Contribute to event-day logistics including parking check-in, camping check-in, or VIP ticket handling. Uphold a positive team environment and support teammates across event operations.

Required Qualifications :

Must be at least 18 years of age. Strong communication and interpersonal skills; enjoy working with the public. Team player with a "do-whatever-it-takes" attitude. You must have reliable transportation to and from Nashville Superspeedway. Ability to learn and operate digital ticketing systems and mobile devices (training provided). Passionate about customer service and problem-solving in a fast-paced environment.