Director of Member Experience & Private Events Colonial Country Club -

Memphis, Tennessee Reports To:

General Manager About Colonial Country Club Colonial Country Club is one of Memphis' premier private clubs, offering championship golf, racquet sports, exceptional dining, and vibrant social programming. Colonial is known for its rich tradition, welcoming culture, and commitment to delivering outstanding experiences for Members and their guests. This highly visible leadership role combines member engagement, communications, programming, and private event sales into one dynamic position focused on building relationships, enhancing the Member experience, and driving club engagement and event revenue. Position Summary The Director of Member Experience & Private Events serves as a primary relationship ambassador for the Club. This role is responsible for new Member orientation and retention initiatives, Member communications, Club programming, private event sales and coordination. This position plays a critical role in creating a welcoming, and vibrant Club environment while delivering exceptional private event experiences. Key Responsibilities Member Relations & Engagement Lead the onboarding and orientation experience for all new Members Build strong relationships with Members to support satisfaction and retention Serve as a visible and accessible presence within the Club and at Member events Partner with Club leadership to enhance overall Member experience initiatives Member Programming & Events Responsible for creating, coordinating, and communicating the annual Member programming calendar Plan and execute Member social events, club traditions, and engagement initiatives Collaborate with Golf, Racquet Sports, and Food & Beverage teams to develop programming that enhances Club culture and participation Member Communications Lead all outward communication to Members Create and manage newsletters, email communications, and Member updates Ensure consistent messaging, tone, and branding across all Member communications Club Website & Social Media Manage and update Club website content to ensure accuracy and relevance Lead and update all Club social media platforms Partner with leadership to support marketing and promotional initiatives Private Event Sales & Coordination Generate and manage private event, wedding, corporate, and golf outing opportunities Manage the full event lifecycle from inquiry through execution Conduct Club tours and develop proposals and contracts Maintain relationships with Members, local businesses, vendors, and community partners Provide on-site leadership during events to ensure exceptional client and guest experiences Partner with Golf, Food & Beverage, and Culinary teams for seamless planning and execution Reporting & Administration Maintain accurate membership and event records, contracts, and reporting Utilize CRM and event management systems to track performance and activity Support membership documentation and billing coordination as needed Qualifications 3-5+ years of experience in private club, hospitality, member services, or event sales Strong relationship-building, communication, and organizational skills Experience with CRM, website management, and social media platforms preferred Ability to manage multiple priorities in a fast-paced environment Professional presence and passion for hospitality Bachelor's degree preferred

Work Location:

In person