Northeast Kingdom Online | St. Johnsbury, VT At Northeast Kingdom Online, we're passionate about helping businesses grow through exceptional websites and digital marketing. As we continue to grow, we're looking for an Operations Coordinator who thrives on organization, enjoys improving systems, and takes pride in helping a team succeed. If you're someone who naturally keeps projects moving, enjoys solving problems, and believes every detail matters, we'd love to meet you. Position Overview The Operations Coordinator plays a central role in the daily execution of our business. You'll work closely with ownership and every department to ensure projects stay on schedule, clients receive an outstanding experience, and our internal processes continue to improve as we grow. This position is responsible for coordinating day-to-day operations, improving efficiency through HubSpot, supporting internal marketing initiatives, helping increase customer retention, and protecting profitability through strong project and process management. If you enjoy creating order, building better systems, and helping a team perform at its highest level, this is an opportunity to make a significant impact. What You'll Do Coordinate daily operations across every department of the company. Keep projects, recurring services, meetings, and deliverables on schedule. Build, improve, and manage company processes within HubSpot, including workflows, automations, pipelines, and reporting. Help execute Northeast Kingdom Online's internal marketing initiatives and campaigns. Monitor project progress to improve customer satisfaction, retention, and communication. Work closely with leadership to improve operational efficiency and company profitability. Help identify bottlenecks, solve problems, and continuously improve how the company operates. Assist in developing and documenting new Standard Operating Procedures and operational best practices. Requirements We're looking for someone who brings a combination of organization, leadership, and business experience. Preferred Qualifications 3+ years of experience in operations, project management, marketing coordination, account management, or a similar role. Experience working in a marketing agency, creative agency, or professional services environment is preferred. Working knowledge of digital marketing, including websites, SEO, social media, paid advertising, and branding. Experience with HubSpot CRM, including pipelines, workflows, automations, and reporting. (Strongly preferred) Experience coordinating multiple projects while maintaining exceptional attention to detail. Strong written and verbal communication skills. Experience with graphic design or visual marketing tools such as Canva or Adobe Creative Suite is a plus. Comfortable analyzing analytics, KPIs, and business performance metrics. Experience managing project budgets, time allocations, or operational profitability is highly desirable. Proficiency with Google Workspace and Microsoft Office. The Person We're Looking For The ideal candidate: Takes ownership and follows through. Naturally notices when something needs attention. Is highly organized and detail-oriented. Enjoys improving systems and making work more efficient. Communicates confidently with clients and teammates. Can hold people accountable in a respectful, solution-oriented way. Thinks several steps ahead and anticipates challenges before they become problems. Enjoys learning new technology and finding better ways to work. Believes great customer service and operational excellence go hand in hand. Ownership Mentality We're looking for someone who naturally takes responsibility for outcomes, not just assigned tasks. The ideal candidate notices when something needs attention, follows through without being asked, and is committed to helping both the team and the business succeed. Why Join NEKO? At Northeast Kingdom Online, you'll play a key role in shaping how the company operates and grows. You'll work directly with leadership, help improve the systems that drive our success, and make a meaningful impact on the team, clients, and the future of the company. If you're excited about building better processes, supporting a talented team, and helping local businesses succeed, we'd love to hear from you.

Pay:

$3,000.00 - $7,500.00 per month

Benefits:

Dental insurance Employee discount Paid time off Retirement plan Ability to

Commute:

Sutton, VT 05867 (Required)

Work Location:

In person