Summary:

The Group Sales Manager is responsible for generating and growing group revenue through the strategic development and management of client relationships, sales opportunities, and curated guest experiences. This role focuses on converting qualified inquiries into confirmed bookings while ensuring each interaction reflects the warmth, intentionality, and elevated hospitality experience that defines Rex Ranch. Beyond revenue generation, this position plays an important role in shaping how guests experience the property from the very first conversation. Through thoughtful communication, attention to detail, and a strong understanding of each guest or client's goals, the Group Sales Manager helps create experiences that feel personal, seamless, and memorable. As a member of the leadership team, this role leads the sales function on property through presence, consistency, collaboration, and accountability while supporting the continued growth of the Ranch as a luxury wellness destination.

Essential Duties & Responsibilities:

Sales and Business Development Manage inbound group inquiries with a high level of responsiveness, professionalism, and care. Maintain an organized and active sales pipeline to meet or exceed revenue goals. Generate new business opportunities through prospecting, networking, referrals, and relationship development. Conduct site tours, client calls, and virtual presentations that effectively communicate the experience, history, and vision of Rex Ranch. Represent Rex Ranch at trade shows, networking events, industry functions, and community events as appropriate. Develop relationships with travel advisors, retreat planners, meeting planners, wellness practitioners, and event organizers. Group Sales Management Negotiate and execute group contracts, room blocks, retreat agreements, and event bookings with clarity and professionalism. Serve as the primary point of contact for group clients from initial inquiry through execution. Coordinate rooming lists, billing details, pickup reporting, and event communication with accuracy and attention to detail. Partner closely with operations teams to ensure group experiences are cohesive, well-paced, and thoughtfully delivered. Support retreat programming and customized guest experiences aligned with the wellness-focused vision of the property. Sales Leadership & Team Support Support the daily coordination and organization of the sales function on property. Provide ongoing support, coaching, and guidance related to inquiry handling, guest communication, and sales conversion. Uphold standards of professionalism, responsiveness, and hospitality within all sales communications. Assist with proposals, contracts, site inspections, and client follow-up as needed. Collaborate with leadership to refine sales standards, procedures, and communication protocols.

Qualifications:

Minimum of 3 years of hospitality sales, reservations, group sales, or luxury resort experience required. Experience in luxury hospitality, wellness travel, retreat sales, or destination resorts preferred. Demonstrated ability to build relationships and manage client experiences with professionalism and care. Strong interpersonal, written, and verbal communication skills. Highly organized with excellent time management and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Effective problem-solving and decision-making skills. Proficiency with Microsoft Office, Outlook, CRM systems, and hotel property management systems. Experience with Delphi Salesforce or similar sales platforms preferred.

WORK ENVIRONMENT

Frequent standing, walking, and movement throughout the resort property. Ability to lift and carry up to 25 pounds as needed. Ability to travel regularly for sales activities, trade shows, and networking events. Frequent computer use and extended periods of sitting during administrative and sales planning activities. Ability to work evenings, weekends, and holidays as business needs require. Primarily based on-site at Rex Ranch with regular interaction with guests, clients, ownership, and employees. Fast-paced hospitality environment requiring adaptability, professionalism, and strong communication skills. Frequent participation in networking functions, property events, trade shows, and client entertainment activities. Ability to effectively manage interruptions, shifting priorities, and evolving business needs while maintaining a high level of professionalism and service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

Work Location:

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