Business Development Supervisor (Anaheim, CA) Lux Bus America - 3.5 Anaheim, CA Job Details 22 hours ago Qualifications Customer communication Staff supervision Team supervision Basic math English High school diploma or

GED Full Job Description SUMMARY:

The Business Development Supervisor will be responsible for marketing and directly selling the Lux Bus America and Sun Diego Charter's services, developing relationships with new and existing customers, and identifying opportunities to maximize sales volume. This position will focus on maintaining and growing the Company's client base by building and sustaining strong business relationships. In addition, the Business Development Supervisor will assist management with overseeing the day-to-day charter operations of the Business Development department, while honoring Lux Bus America's approach to business that starts with our commitment to safety, operational excellence, and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following: Business Development and Sales Proactively identify, pursue, and maintain a consistent pipeline of prospective customers that align with the Company's standards for quality and value. o Identify prospective customers through referrals from existing clients, participation in professional organizations and industry groups, trade shows, conferences, networking events, and other lead-generation opportunities. o Develop new leads and prospects for business opportunities, maintaining an active sales portfolio in alignment with the business development calendar and Company objectives. Travel within the assigned sales territory to meet with prospective and existing customers and develop business relationships. Utilize a consultative selling approach to understand prospective clients' needs and demonstrate how the Company's services can provide operational, financial, and professional value. Maintain a high level of knowledge regarding the Company's products and services and effectively communicate solutions and value propositions to key decision-makers. Partner with leadership to develop, implement, and continuously improve sales strategies and plans designed to support market-segment growth. Cross-sell additional business solutions by identifying client needs and opportunities throughout the discovery and sales process. Monitor industry trends, competitors, new products and services, and market conditions to better understand customer needs and identify potential business opportunities. Account Management and Client Growth Build customer loyalty by maintaining relationships with clients following the sale or execution of contracts, resolving concerns, and providing ongoing support. Develop and execute strategic account growth plans for existing customers by identifying opportunities to expand services, increase revenue, and strengthen long-term partnerships across additional departments, campuses, business units, events, and transportation programs. Conduct regular business reviews with key accounts to evaluate service performance, identify emerging transportation needs, and proactively recommend solutions that support clients' evolving objectives. Maintain strong relationships with key client contacts and identify opportunities to deepen and expand existing partnerships. Sales Operations and Administration Review advance bookings, quotes, and follow-up activity for quality and accuracy to ensure client outreach is timely, effective, and appropriately prioritized. Perform administrative duties related to business development activities, including preparing reports, maintaining sales records, and submitting expense reports. Partner with the Creative Development department to support brand development, marketing initiatives, and go-to-market strategies. Assist management with planning, coordinating, and facilitating weekly team meetings. Team Supervision and Development Supervise, coach, train, and support members of the sales team to promote achievement of performance standards, sales activity expectations, and individual goals. Monitor team performance and provide ongoing feedback, guidance, and support to improve individual and overall sales effectiveness. Foster and promote a positive, collaborative, and results-oriented team environment across all locations.

REPORTS TO / SUPERVISION RECEIVED FROM

Manager:

Sales Manager Direct Supervisor:

Sales Manager Indirect Supervisor(s): General Manager (Lux Bus America and Sun Diego Charter)

SCHEDULE

In light of the nature of the transportation industry, the Company does not maintain regular business hours. You are expected to work customary business hours but will vary as determined by the Company's specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

High school diploma or equivalent required 4-years' experience in hospitality or customer service industry Minimum 1 year outside sales experience Minimum 1 year supervisory experience Certificates, Licenses, Registrations There are no required certificates, licenses, or registrations. Language Skills Ability to read and interpret documents in English. Ability to write in English routine reports and correspondence. Ability to speak effectively before groups. Mathematical Skills Demonstrates strong general math skills such as adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. Performs these operations with units of American currency, Regular and Military time, and Imperial measurements of weight, volume, and distance. Core Competencies To perform the job successfully, an individual should demonstrate the following competencies. Must be both an independent thinker and a team player Excellent communication (verbal, non-verbal, and written) and interpersonal skills Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form Strong analytical, conceptualization, interpretation, and critical thinking skills Must be detail-oriented Self-motivated with a sense of urgency, and readily acclimates to an ever-changing environment Uses sound reason and judgement; calmly deals with problems involving co-workers, clients, and customers Treats others respectfully and tactfully Contributes to building a positive, collaborative team environment Prioritizes workload, self-manages projects, handles multiple tasks, manages competing demands, and meets strict deadlines Seeks to expand role and help team by volunteering readily, seeking increased responsibilities, and asking for help when needed Works with integrity and ethics that inspires trust and confidence in all activities Upholds organizational values