Key Responsibilities Sales Data Analytics & Forecasting:

Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts. Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.

Sales Strategy & Competitive Benchmarking:

Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac). Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX's key differentiators (7/365 delivery, automated POD verification, zero surcharges).

Pricing Operations & Deal Structuring:

Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1-8). Ensure incoming deals comply with package size/weight limits (Length 40 in, Sum 71 in, Weight 30 lbs) and service terms.

Sales Operations & CRM Governance:

Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations. Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).

Cross-Functional SLA & Performance Alignment:

Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations. Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

Requirements Experience:

3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain .

Location:

Based in

California Technical & Data Skills:

Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).

Domain Knowledge:

Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).

Language Skills:

Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.

Benefits Salary:

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