Catering Sales Manager Hilton Orlando/Altamonte Springs
0 Altamonte Springs, FL Job Details Full-time From $50,000 a year 22 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Term negotiation Teamwork Confidential information handling Customer relationship building Interpersonal skills Catering experience Spreadsheets Client rapport building Wedding planning In-person customer service Research High school diploma or GED Bachelor's degree Attention to detail Customer relationship management Event guest experience design Productivity software Event customer service Full Job Description What will I be doing? Job Description The Catering Sales Manager is responsible for generating, developing, and managing catering and event business for the hotel. This position serves as a primary point of contact for clients from the initial inquiry and sales process through event execution and post-event follow-up. The Catering Sales Manager is responsible for achieving assigned revenue goals, maintaining strong client relationships, maximizing catering opportunities, and ensuring that all events are executed in accordance with Hilton brand standards, hotel policies, and established service expectations. The successful candidate must demonstrate strong sales ability, exceptional communication skills, attention to detail, organization, professionalism, and the ability to effectively collaborate with hotel departments. Essential Duties and Responsibilities Sales & Revenue Generation Actively solicit and develop new catering and event business through prospecting, networking, referrals, community relationships, and existing accounts. Respond promptly and professionally to catering inquiries, leads, and requests for proposals. Conduct property tours and presentations for prospective clients. Prepare proposals, menus, packages, contracts, estimates, and other sales materials. Negotiate pricing, menus, minimums, deposits, and contractual terms within established hotel guidelines. Meet or exceed assigned catering revenue, sales activity, conversion, and profitability goals. Identify opportunities to upsell food, beverage, meeting space, guest rooms, audiovisual services, and other hotel services. Maintain an active sales pipeline and accurately document all opportunities. Develop repeat business and maintain long-term relationships with corporate, social, wedding, association, group, and community clients. Participate in networking events, trade shows, client functions, community events, and other business-development activities. Conduct competitive research and remain knowledgeable of local market conditions, competitors, pricing, and event trends. Event & Client Management Serve as the primary contact for assigned catering clients throughout the planning process. Meet with clients to understand their event vision, budget, expectations, and special requirements. Coordinate event details including menus, timelines, room setup, audiovisual needs, décor, entertainment, guest counts, and special requests. Create and maintain accurate banquet event orders (BEOs), resumes, contracts, diagrams, and related event documentation. Conduct pre-convention and event planning meetings as required. Communicate all event details accurately and timely to Banquets, Culinary, Front Office, Housekeeping, Engineering, Finance, and other applicable departments. Conduct final event reviews with clients and hotel operating departments. Monitor changes to event specifications, guest counts, menus, and contractual requirements. Ensure that client requests are properly documented and communicated before and during the event. Follow up with clients after events to obtain feedback, resolve concerns, and identify future business opportunities. Financial & Administrative Responsibilities Maintain accurate records of leads, accounts, contracts, deposits, revenue, and event details in the hotel's sales/catering systems. Monitor event profitability and ensure that pricing and concessions are consistent with approved guidelines. Review contracts and event documentation for accuracy. Ensure deposits, payments, guarantees, cancellation policies, and other financial requirements are properly communicated and followed. Work closely with Finance/Accounting regarding billing, deposits, accounts receivable, credits, and outstanding balances. Maintain accurate forecasts and provide timely updates regarding catering revenue and booking pace. Assist with monthly, quarterly, and annual sales reports and forecasts. Ensure all required documentation is completed according to hotel and Hilton standards. Communication & Team Collaboration Maintain open and professional communication with all hotel departments. Participate in daily/weekly operations and sales meetings as assigned. Communicate VIP, special occasion, dietary, accessibility, and other important client requirements. Provide clear and timely information to Banquet and Culinary teams to ensure successful execution. Work collaboratively with the Director of Sales, Director of Catering, General Manager, Executive Chef, Banquet Manager, and other leaders. Support the hotel's overall sales strategy and revenue objectives. Demonstrate professionalism and maintain positive working relationships with colleagues and clients. Required Qualifications High school diploma or equivalent required. Associate's or Bachelor's degree in Hospitality Management, Business Administration, Sales, Marketing, or a related field preferred. Minimum of 2-3 years of experience in hotel sales, catering sales, event management, hospitality, or a related field preferred. Previous experience in a hotel, resort, conference center, banquet operation, or event venue strongly preferred. Previous experience managing client accounts and revenue-producing events preferred. Excellent communication, presentation and negotiation skills. Experience with banquet event orders, contracts, catering menus, and event planning preferred. Skills & Competencies The successful candidate must demonstrate: Strong sales and negotiation skills. Excellent verbal and written communication skills. Exceptional customer-service skills. Strong organizational and time-management abilities. Ability to manage multiple events and deadlines simultaneously. Strong attention to detail. Ability to work independently while functioning effectively as part of a leadership team. Ability to problem-solve quickly and professionally. Strong financial and business acumen. Ability to negotiate while protecting hotel revenue and profitability. Ability to build and maintain professional client relationships. Ability to handle confidential information appropriately. Proficiency with Microsoft Office, email, spreadsheets, and hotel sales/catering systems. Ability to learn and effectively use Hilton and hotel-specific technology and systems Work Environment & Schedule Must be available to work a flexible schedule based on business demands. Position may require evenings, weekends, holidays, and extended hours based on event schedules. Must be available to attend client meetings, property tours, networking events, and hotel functions outside of traditional business hours. Must be able to remain professional and composed in a fast-paced, high-volume hospitality environment. Regular interaction with guests, clients, hotel leadership, vendors, and hotel associates is required. Physical Requirements Ability to sit, stand, and walk for extended periods. Ability to tour meeting and event spaces throughout the property. Ability to move throughout banquet and event areas before and during events. Ability to occasionally lift or move materials associated with event setup, displays, or sales activities. Ability to use computers, telephones, mobile devices, and other office equipment for extended periods. Performance Expectations Performance will be evaluated based on, but not limited to: Catering revenue achievement. Sales conversion and productivity. New business development. Client retention and repeat business. Forecast accuracy. Profitability and average check/revenue performance. Timeliness and accuracy of BEOs and event documentation. Client satisfaction and guest experience. Response time to inquiries and leads. Internal communication and teamwork. Compliance with Hilton and hotel standards. Professional conduct and leadership behavior. Ability to resolve issues and deliver successful events. Core Expectation The Catering Sales Manager is expected to sell the hotel, protect the hotel's revenue, build lasting client relationships, and ensure that every event is accurately planned and professionally communicated to the operating team. The position requires a strong balance of sales performance, client relationship management, financial responsibility, operational knowledge, leadership, and exceptional hospitality. Benefits Competitive base salary plus incentive plan Comprehensive health, dental, and vision insurance Paid time off and holidays 401(k) with company match Hotel discounts and professional development opportunities Since being founded in 1985, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these
Values:
Hospitality
- We're passionate about delivering exceptional guest experiences. Integrity
- We do the right thing, all the time. Leadership
- We're leaders in our industry and in our communities. Teamwork
- We're team players in everything we do. Ownership
- We're the owners of our actions and decisions. Now
- We operate with a sense of urgency and discipline What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!, You will instantly have access to our unique benefits such as the Team Member Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to reviewing with you the specific benefits you will receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to full-time team members in the United States. All benefits listed may not be offered in all locations. This is not a summary plan description or official plan document.
Job Type:
Full-time Pay:
From $50,000.00 per year
Benefits:
Employee discount
Education:
Bachelor's (Preferred)
Experience:
Catering and Sales :
2 years (Required)
Work Location:
In person
