About the role: The Sales Operations Manager plays a key leadership role in overseeing technical services, sales support, and sales aid production. This position develops and maintains effective processes, manages a high-performing support team, and ensures exceptional product knowledge and service delivery. A strong emphasis is placed on technical product support and continuous improvement in customer experience.

About us:

Since 1926, Diamond Vogel's success and longevity have been attributed to our dedicated employees who develop, produce, and sell our outstanding paint and coatings. Our family-owned company has long prioritized a family-first atmosphere by ensuring a proper work-life balance for our employees and fostering a welcoming work environment. Diamond Vogel continues to focus on growth and expansion as it crosses the threshold of its second century of delivering quality coating solutions. What you'll do:

• Drive Safety and Compliance Excellence.
• Champion Diamond Vogel's purpose and values and inspire others to uphold company values.
• Lead Level 2 and Level 3 technical support, addressing complex product inquiries and application issues.
• Collaborate with the lab to troubleshoot major product concerns and ensure quality solutions.
• Manage the sales support team, oversee trade-outs, planograms, quote processing, and show setup logistics.
• Maintain effective communication between sales, customer relations, warehouse, and marketing teams.
• Oversee Wood Shop operations, sales aid production, and hands-on product training for staff and sales teams.
• Manage procurement of materials, including sales aids, shop supplies, and marketing/show materials.
• Conduct competitive product testing and comparisons to evaluate performance and alignment with industry standards.
• Collaborate with marketing to maintain sales materials, update promotional content, and verify website accuracy.
• Develop, maintain, and improve product training programs and documentation in alignment with business goals.
• Champion continuous improvement and team collaboration to enhance service delivery and internal processes.
• Promote cross-functional alignment and ensure consistent, high-quality customer support. What skills and experience you'll need:
• Proven experience in technical services, product support, or related leadership roles.
• Strong knowledge of coatings, finishes, and application techniques.
• Demonstrated ability to lead and develop high-performing teams.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities, with attention to detail.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Customer-focused, proactive, and collaborative.
• Bachelor's degree in business, chemistry or related field required, Master's degree preferred. What key attributes do you need: Leadership & Vision
• Demonstrated success in leading cross-functional strategic initiatives that deliver measurable business impact.
• Acts as a catalyst for operational excellence, continuous improvement and innovation; embraces change and drives transformation.
• Champions lifelong learning and professional development for self and others.
• Operates with a "One Diamond Vogel" mindset—prioritizes enterprise-wide success over individual or departmental interests.
• Make and execute decisions that are in the best interest of the company even when unpopular or difficult from an employee perspective. Collaboration & Communication
• Builds and sustains strong, trust-based relationships across all levels and functions.
• Welcomes candid feedback and constructive challenges; models of humility and openness.
• Actively listens and asks insightful questions before forming judgments or decisions.
• Makes inclusive, data-informed decisions in collaboration with relevant stakeholders.
• Strives to be a good teammate by exhibiting Humble, Hungry, Smart character attributes. Character & Integrity
• Demonstrates unwavering integrity; is transparent, honest, and trusted by peers and senior leadership.
• Take full ownership of challenges and outcomes—focuses on solutions, not blame.
• Embodies "We over Me" in all actions and decisions.
• Treats people with respect and dignity no matter how challenging the situation. Execution & Results
• Highly effective in translating corporate strategy into actionable plans and results.
• Recognized subject matter experts in their domain, both internally and externally.
• Builds and retains high-performing teams with strong talent density.
• Delivers of such high value that their departure would be a significant loss to the organization.

We offer competitive wages and a complete benefits package, including health, dental, and vision; 401k with employer match; life & disability insurance; HSA (health savings account); PTO (paid time off); and more.

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred) Ability to

Commute:

Orange City, IA 51041 (Required)

Work Location:

In person