Electrical Service Manager / Business Development Amp Electrical Inc West Springfield, MA Job Details Full-time $95,000 - $110,000 a year 5 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Construction specifications Construction negotiation Team leadership Electrical job site management Service scheduling Staff scheduling Account development Team scheduling Industrial electrical systems High school diploma or GED Dispatching Team development Driver's License Managing budgets in a finance role Construction plans Job order costing Managing teams as an electrician Troubleshooting electrical systems Following blueprint specifications Customer relationship management Electrical maintenance Productivity software Associate's degree Organizational budget management Full Job Description Position Summary The Electrical Service Manager / Business Development role leads the growth, performance, and daily execution of the electrical service department. This position is responsible for developing client relationships, generating new service opportunities, overseeing estimating and proposal activity, managing technicians and service workflows, and ensuring projects are delivered safely, profitably, and with a high level of customer satisfaction. The role blends operational leadership, sales acumen, and technical electrical knowledge to expand service revenue while maintaining quality and compliance. Key Responsibilities

• Lead and manage the electrical service department, including scheduling, dispatch coordination, workflow oversight, and technician utilization.
• Drive business development efforts by identifying target accounts, cultivating client relationships, and securing new service agreements, maintenance contracts, and project opportunities.
• Prepare or oversee estimates, quotations, and proposals for service work, tenant improvements, preventive maintenance, repairs, and small-to-medium projects.
• Collaborate with operations, estimating, project management, and field staff to ensure accurate scoping, pricing, staffing, and execution.
• Monitor department revenue, gross margin, labor productivity, backlog, and close rates; implement corrective actions to improve performance.
• Recruit, coach, and develop service technicians and support personnel; establish clear expectations, accountability, and performance standards.
• Maintain strong customer communication before, during, and after project completion to ensure responsiveness, satisfaction, and repeat business.
• Review work orders, job costing, materials usage, and billing documentation for completeness, accuracy, and profitability.
• Promote and enforce compliance with all applicable safety policies, electrical codes, company standards, and regulatory requirements.
• Support strategic planning for department growth, including service offerings, market positioning, key account development, and pricing strategy. Qualifications
• High school diploma or equivalent required; associate's or bachelor's degree in business, construction management, engineering, or a related field preferred.
• Minimum 5-10 years of experience in commercial or industrial electrical service, construction, or related operations.
• Proven leadership experience managing field teams, service operations, or project delivery functions.
• Demonstrated success in business development, account management, estimating, or sales within an electrical or construction services environment.
• Strong knowledge of electrical systems, service troubleshooting, maintenance practices, and applicable codes and standards.
• Ability to read plans, specifications, and scopes of work, and translate them into accurate pricing and execution plans.
• Experience with scheduling, dispatching, service management software, and Microsoft Office applications.
• Strong financial and analytical skills, including budgeting, job costing, pricing, and margin management.
• Excellent communication, negotiation, customer service, and problem-solving abilities.
• Valid driver's license and ability to travel locally for client meetings, site visits, and business development activities. Core Competencies
• Leadership and team development
• Client relationship management
• Business development and sales strategy
• Estimating and proposal preparation
• Operational planning and execution
• Financial management and performance analysis
• Safety leadership and compliance
• Communication, negotiation, and conflict resolution
• Strategic thinking and continuous improvement Performance Metrics
• Service revenue growth and gross profit performance
• New client acquisition and retention of existing accounts
• Maintenance agreement and recurring service contract growth
• Estimate-to-award conversion rate
• Technician productivity, utilization, and billable efficiency
• Customer satisfaction and response time performance
• Job cost accuracy, billing cycle time, and cash flow support
• Safety performance, training completion, and compliance results Work Environment This position operates in a combination of office, field, and client-site environments.

The role may require travel to customer locations, project sites, networking events, and internal meetings. Occasional after-hours responsiveness may be needed to support urgent service issues, customer needs, or business development opportunities. Pay and Benefits This position offers a competitive compensation package with an anticipated salary range of 95,000 to 110,000, depending on experience, qualifications, and overall fit for the role. The compensation package may also include performance-based incentive opportunities based on individual and business results. Final compensation will be determined in accordance with internal guidelines, market conditions, and the scope of the position.

• Health, dental, and vision insurance
• Paid time off and company-recognized holidays
• Retirement savings plan, such as a 401(k), with employer contribution
• Vehicle, company vehicle.
• Mobile phone, laptop, or technology support as needed for business use
• Performance-based bonus or incentive opportunities
• Life insurance and short-term or long-term disability coverage, where offered

Job Type:

Full-time Pay:

$95,000.00 - $110,000.00 per year

Benefits:

401(k) matching Health insurance Health savings account Paid time off

Education:

Associate (Preferred)

Experience:

degree in business, construction management, : 5 years (Preferred) commercial or industrial electrical service: 5 years (Preferred) Microsoft Office applications: 5 years (Preferred)

Work Location:

In person