hands on general manager the crest room West Springfield, MA Job Details Full-time From $22 an hour 2 hours ago Benefits Paid time off Flexible schedule Qualifications Quick service & fast food restaurant experience Cooking Shift management Team development Profit & loss Full Job Description Overview We are seeking a dynamic and hands-on General Manager to lead our hospitality team with energy, expertise, and a passion for excellence. This pivotal role combines operational oversight with active management of daily restaurant functions, ensuring an exceptional customer experience while driving profitability. The ideal candidate will be a motivated leader with comprehensive food service management experience, ready to inspire staff, uphold food safety standards, and deliver outstanding service in a fast-paced environment. This is an exciting opportunity for a proactive professional eager to make a significant impact in the hospitality industry. Duties Oversee daily restaurant operations, ensuring smooth and efficient service from kitchen to front-of-house. Lead, motivate, and manage staff through effective training, coaching, and performance evaluations to foster a high-performing team. Manage food preparation and ensure all culinary standards are met, maintaining consistency and quality across all menu items. Supervise inventory control processes, including ordering, stock rotation, and waste reduction to maximize profitability. Utilize POS systems such as Aloha POS and Micros POS for order processing, sales tracking, and cash handling accuracy. Monitor food safety compliance by implementing rigorous food handling procedures and maintaining health standards. Conduct shift management duties—assigning tasks, overseeing customer service quality, and resolving operational issues promptly. Analyze profit and loss statements regularly to identify opportunities for revenue growth and cost savings. Facilitate staff training programs focused on food safety, customer service excellence, and operational procedures. Ensure compliance with all hospitality regulations and company policies while fostering a welcoming environment for guests and staff alike. Skills Proven experience managing casual dining or fast food restaurants with hands-on leadership skills. Extensive knowledge of food preparation techniques, cooking methods, and kitchen management best practices. Strong familiarity with POS systems including Aloha POS and Micros POS for sales transactions and reporting. Excellent supervisory skills with experience in team management, staff training, interviewing, and development. Deep understanding of inventory control, food safety management, and food handling procedures. Ability to perform basic math accurately for cash handling, budgeting, and financial analysis. Demonstrated leadership in managing hospitality teams within diverse culinary environments such as fine dining or catering settings. Effective communication skills essential for managerial oversight, staff coordination, and customer interactions. Experience supervising shift operations while maintaining high standards of customer service excellence. Knowledge of food industry trends including culinary techniques, banquet operations, bar service, coffee programs, and catering services. Join us as a hands-on General Manager where your leadership will shape memorable guest experiences while driving operational success! We value energetic professionals committed to excellence in hospitality management—ready to lead with passion? Apply today!

Pay:

From $22.00 per hour Expected hours: 45.0 - 60.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person