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Director of Client Delivery
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Scorecard
Based on Massachusetts data
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What they do
A Client Delivery Director is responsible for managing the operational service and delivery of client accounts and creates strong consultative client relationships that result in long-term client satisfaction and high retention rates.
$172,172 / year median in Massachusetts
+3% projected growth
Job Description
Director of Client Delivery iCorps Technologies - 2.7 Woburn, MA Job Details 3 hours ago Qualifications Team leadership Operational excellence initiatives
Full Job Description Location:
Woburn, MA Department:
Management iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, and hands-on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Gold Partner and consistently make CRN's national list of top Tech Elite Solution Providers and Managed Services Providers. An industry pioneer, the iCorps team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses - while delivering exceptional results. We pride ourselves in hiring only the best and the brightest. If you are a superstar go-getter with a proven track record of success and looking for a new challenge—give us a call! This is a very hands on, visible and strategic role that will report directly to the CEO and work with all levels of administrative, consultative, and executive personnel of the company. The Director of Client Delivery must possess strong leadership skills with the ability to drive operational excellence while growing client relationships.
Specific responsibilities include:
Responsible for the day-to-day aspects of client delivery. Accountable for the overall performance of our consulting programs, projects, support, helpdesk, network operations center and the delivery of managed services Proven track record of project management Oversee the consultant dispatch team with the ability to strategically manage and align resources to exceed client expectations Ownership of strategic client relationships for their strategic growth and technological advancement Ensure successful client engagements and delivery of services with reference-able outcomes Additional responsibilities may be assigned from time to time
Required Skills/Experience:
BA-BS in Business or related experience Proven track record leading people in a professional services environment Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done
Required Skills/Experience:
BA-BS in Business or related experience Proven track record leading people in a professional services environment Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done Must have previously worked for a Managed Service Provider and have experience with
SMBs We Offer:
Great compensation and benefits as well as the opportunity to join a strong and stable organization. Please send your resume to or visit our web site at www.icorps.com. Please include a portfolio of work with your resume.