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Regional Operations Manager
Career Insights for Territory / Regional Sales Manager
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Scorecard
Based on North Dakota data
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What they do
A Territory or Regional Sales Manager plans and directs sale of products or services to customers in a defined company territory or geographic region. Coordinates sales distribution. Establishes sales quotas and/or goals for staff, and provides training for sales representatives. Analyzes sales data to monitor customer preferences and develops strategies for increasing sales..
$137,345 / year median in North Dakota
-1% projected decline
Job Description
Regional Operations Manager for Dakota West Credit Union to work at our New Town, ND loc. Oversee operation of branch location to ensure accurate, high-quality service to meet needs of membership. Branch lead for operations, MSR support, member services, + daily operational efficiency. Provide leadership, guidance to MSRs by assigning tasks, tech support + ensure all activities are performed. Utilize knowledge of branch procedures + policies to deliver exemplary service, foster sales + service aligned w/ credit union's business goals, + motive staff through participation in branch incentive programs. Responsible for ensuring branch is adequately staffed. Approve staffing schedules. Develop + implement training plans + provide feedback. Maintain working knowledge of Credit Union's written policies + procedures that apply to areas of position's responsibility such as Bank Secrecy Act, Regulation CC, Regulation D, Regulation E, Bank Security and relevant Federal + State regs. Provide financial products + services to new + existing members + monitor new + closed activity for respective branches. Gather + verify data + info for reports to respond to problems or inquiries + help resolve acct problems. Handle transactions + member requests. Complete req'd branch duties, reports, specific assignments + other responsibilities. Monitor + direct lobby traffic, asst w/ calls + ensure positive member exp. Communicate issues needing attention to Sr. Management + prov potential ideas for effective resolution + follow through to successful completion. Work w/ members of management regarding employee development, resolving staff + member issues. Maintain visibility within branch operations environment + reinforce corp vision + direction. May undergo background checks incl credit check. Must have HS Diploma and 2 years relevant financial institution and member service experience; and required skills (2 years exp) in: financial core computer; and functioning in a supervisory role. Apply and complete application at https://dakotawestcu.com/career/