Service Operations Coordinator / Manager (Dispatch & Sales) Bogush Plumbing & Mechanical Contractors West Caldwell, NJ Job Details Full-time From $80,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Customer retention Operations management Interpersonal skills Dispatching Proposal writing Organizational skills Handling customer service requests Individual consumer customer service Full Job Description About Us Bogush Mechanical Company (Public Sewer Service Division) is a leading full-service sewer, drain, and environmental services company serving New Jersey for over 60 years. Our diversified operation includes sewer and drain cleaning, jet/vacuum services, pipeline inspection, grease trap maintenance, and underground utility repair. Our Grease Trap Cleaning & Maintenance Division for restaurants, hospitals, schools and commercial establishments throughout N.J. is growing rapidly, and we are looking for a driven, detail-oriented professional to help manage operations while actively contributing to sales growth and customer retention . Position Overview We are seeking a Service Dispatcher / Sales & Operations Coordinator who can effectively manage daily field operations while also driving revenue, maintaining strong customer relationships, and ensuring accurate administrative and payroll reporting . This is a hands-on role requiring strong communication, organization, and accountability. The ideal candidate is both operationally sharp and sales-minded , with a focus on efficiency, profitability, and accuracy. Key Responsibilities Dispatch & Operations Schedule and dispatch 4-6 field technicians and service vehicles Optimize daily routes for efficiency, profitability, and responsiveness Coordinate planned maintenance, emergency service, and quoted work Monitor job progress and adjust schedules in real-time Ensure all jobs are completed and documented accurately Sales & Revenue Growth Actively promote and sell grease trap service agreements and maintenance programs Prepare and follow up on proposals and quoted work Identify opportunities to expand services within existing accounts Build strong relationships with clients to increase retention and repeat business Work with management to drive division growth and meet revenue targets Customer Service Serve as a primary point of contact for customers Handle service requests, scheduling, and issue resolution professionally Maintain consistent communication and follow-up with clients Ensure a high level of customer satisfaction Administrative Accuracy & Payroll Coordination Review and verify technician timesheets and job submissions daily Ensure all labor hours, job details, and service tickets are accurate and complete Submit accurate payroll information in a timely manner Maintain organized and up-to-date service records and documentation Assist with job costing and invoicing accuracy Team Coordination Work closely with field technicians to ensure: Productivity and efficiency Quality of service Safety compliance Support training and performance improvement efforts Qualifications 2-5+ years experience in dispatching, operations, or service coordination (plumbing, sewer & drain cleaning, environmental, construction or related service industries preferred) Strong sales mindset with ability to grow accounts and close service work Excellent organizational skills and attention to detail Proven ability to manage multiple tasks in a fast-paced environment Strong communication and customer service skills Proficient with computers, scheduling systems, and basic office software Ability to ensure high accuracy in timesheets, job reporting, and payroll submissionsRequirements Clean driving record Ability to pass background check and drug screening Reliable, accountable, and detail-oriented Schedule Monday - Friday Full-time, in-person Why This Role? Key position with direct impact on operations and revenue Opportunity to grow within a stable, expanding company Blend of operations, sales, and leadership responsibilities Work in a fast-paced environment where performance is recognized If you are a detail-oriented, sales-driven professional who takes pride in accuracy, organization, and driving results, we want to hear from you. We look forward to reviewing your application.

Learn more about us:

PublicSewerService.com

Pay:

From $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of dispatching or service coordination experience do you have, and in what industry? Have you ever scheduled and managed multiple field technicians or service vehicles? If yes, how many and in what capacity? Describe your experience with handling customer service and upselling or recommending additional services. How do you ensure accuracy when reviewing timesheets, job tickets, or payroll submissions? What systems or software have you used for scheduling, dispatching, or job tracking?

Work Location:

In person