Manager, Inside Sales Public Partnerships

LLC - 3.8

Latham, NY Job Details Full-time $92,000 - $112,500 a year 22 hours ago Qualifications Staff supervision Recruitment process management Requirements specification Requirements design Sales workflow optimization Process design Performance Reporting Sales team management Performance management Sales coaching Sales management systems proficiency Recruiting Sales strategy CRM system proficiency Operational excellence initiatives Sales leadership Stakeholder management Full Job Description It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary The Inside Sales Manager will be responsible for building and leading this function from the ground up. Partnering closely with the VP of Enrollment, this leader will develop the sales strategy, establish processes and playbooks, and hire, train, and coach a team of Enrollment Advisors. The Manager Inside Sales will own the conversion of inbound marketing leads into enrolled participants across Pennsylvania and Virginia while driving team performance, accountability, and results. This is a unique opportunity for a hands-on leader to create a scalable inside sales operation and make a significant impact on organizational growth. Must be based in the Eastern or Central timezone hours. Key Responsibilities Sales Leadership & Team Development Lead and coach a pod of Enrollment Advisors (ISRs) across Pennsylvania and Virginia — initially 6-7 reps, scaling based on lead volume and conversion data Conduct daily coaching sessions including live call reviews, objection handling practice, and pipeline hygiene enforcement Monitor ISR capacity utilization; recommend headcount additions when the team sustains 80%+ capacity for six or more consecutive weeks Deliver a fully ramped team, documented conversion baseline, and transferable playbook within 90 days of start Sales Process Design & Operational Excellence Build the inside sales playbook from scratch: call guide, lead SLA framework, objection handling library, and close methodology. Enforce the pod model — closers remain in the sales lane; Enrollment Specialists own all post-close processing; protect this separation without exception Partner with the Pipeline Coordinator to maintain a