Business Development Manager

Business Development Manager (part of Tata group) 3.9 3.9 out of 5 stars

Skill:

Major Incident Manager Lead P3/P4

Incidents:

Facilitate bridges for medium/low incidents end to end—triage, engage SMEs, drive restoration within SLAs, and close with quality documentation. Escalate P1/P2: Immediately initiate bridges, stabilize, and escalate to Day IMT per on-call rota; ensure seamless handoff with clear status, actions, and next steps.

Stakeholder Orchestration:

Bring the right technical/business stakeholders together, assign actions, track progress, and remove blockers to accelerate resolution.

ITIL Compliance & Records:

Log, prioritize, update tickets in the ITSM tool; capture minutes, decisions, timelines, and technical action plans aligned to the customer's ITIL process.

Communications & Paging:

Send timely incident updates (internal/external), page/notify resources as needed, and maintain accurate communication channels throughout the incident. Salary Range - $90,000-$110,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Mayfield, OH Job Function

TECHNOLOGY

Role Business Development Manager Job Id 399237 Desired Skills Incident Management | ITIL Salary Range $90,000-$110,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE