About HuLoop Automation HuLoop Automation is an Auburn, California-based AI-powered work optimization company helping organizations prepare for the future of work. Our Human-in-the-Loop platform combines intelligent agents with no-code automation to streamline business processes, eliminate repetitive work, and empower people to focus on higher-value activities. HuLoop's unified platform includes productivity discovery, workflow orchestration, process automation, document processing, and automated testing. Together, these capabilities help banks, credit unions, and commercial enterprises improve efficiency, reduce costs, and scale operations without expanding headcount at the same pace. Our regulator-friendly AI and enterprise-grade architecture make HuLoop especially well suited for highly regulated industries. As a fast-growing, venture-backed startup, HuLoop is building a team passionate about innovation, customer impact, and delivering measurable results. We are redefining how work gets done by combining advanced AI with practical, human-centered design. The Role HuLoop is seeking a Director of Project Management Office (PMO) to build and lead a high-discipline delivery organization responsible for execution excellence across all customer implementations. This leader will own project governance, delivery standards, execution rigor, and operational accountability across the services portfolio. The PMO leader is responsible for ensuring every engagement is tightly managed, milestone-driven, and outcome-focused. This role sets the operating cadence for delivery, enforces standards, eliminates ambiguity, and drives teams to meet commitments. The ideal candidate thrives in high-growth SaaS environments and brings uncompromising focus on execution, timelines, and measurable results. What You'll DoPMO Leadership & Delivery Governance

• Build and operate a centralized PMO that defines and enforces delivery standards across all projects
• Establish clear project governance frameworks, methodologies, and operating rhythms
• Drive disciplined project planning, milestone management, and execution tracking
• Create transparent reporting on project health, risks, dependencies, and outcomes
• Ensure all projects follow standardized delivery playbooks and best practices
• Intervene early and decisively when projects deviate from scope, schedule, or quality expectations Execution Discipline & Accountability
• Instill a culture of ownership, urgency, and follow-through across delivery teams
• Enforce clear accountability for timelines, deliverables, and customer commitments
• Drive rigorous status reviews and operational cadences
• Remove execution bottlenecks and escalate issues rapidly
• Ensure cross-functional coordination between services, engineering, QA, and customer success Resource Planning & Operational Efficiency
• Lead resource forecasting and allocation across active engagements
• Optimize utilization and delivery capacity to support company growth
• Standardize project estimation and effort modeling
• Continuously improve delivery efficiency and predictability Customer-Facing Project Leadership
• Oversee complex, high-visibility customer implementations
• Serve as escalation point for delivery challenges
• Ensure consistent, professional communication with customers
• Protect scope integrity while maintaining strong client relationships Process Improvement & Scale
• Continuously refine delivery methodologies to support scale
• Identify patterns, risks, and improvement opportunities across the portfolio
• Implement tools and systems that improve visibility and operational control
• Build repeatable delivery models that reduce variability and increase speed Team Development
• Hire, coach, and develop a high-performing team of project managers
• Define role clarity, performance standards, and career paths
• Provide hands-on mentorship and performance management
• Build a culture centered on execution excellence and continuous improvement What We're Looking For
• 10+ years of experience leading project management or PMO functions in a SaaS or technology services environment
• Proven track record delivering complex, multi-project portfolios on time and on budget
• Deep expertise in project governance, methodologies, and operational execution
• Strong leadership presence with the ability to drive accountability and performance
• Experience scaling delivery organizations in high-growth environments
• Excellent communication and stakeholder management skills
• Experience working with distributed or global teams preferred
• Background in regulated or operationally complex industries is a plus
• Bachelor's degree required, advanced degree or PMP certification a plus What Success Looks Like
• Consistently on-time, high-quality customer implementations
• Clear, real-time visibility into project health and portfolio performance
• Predictable delivery outcomes with minimal surprises
• High team accountability and execution discipline
• Improved delivery efficiency and scalability
• Strong customer confidence in HuLoop's implementation excellence

Pay:

$125,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Auburn, CA 95603