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Sager Electronics
Inside Sales Manager
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Based on Texas data
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What they do
An Inside Sales Manager is responsible for driving inside sales across the organization. Generating qualified leads for the organization and passing to business development team. Identifying opportunities for upselling within existing customers.
$109,158 / year median in Texas
-1% projected decline
Job Description
We are seeking an experienced and results-driven Inside Sales Manager to lead our Lewisville, TX Service Center. This role is ideal for a proven leader with a strong background in the electronic distribution industry who is passionate about developing talent, driving sales growth, improving operational performance, and delivering exceptional customer service. As the Inside Sales Manager, you will be responsible for managing and developing Service Center personnel, ensuring operational excellence, maintaining profitable growth, and fostering strong relationships with customers, suppliers, and internal stakeholders. What You'll Do Leadership & Team Development Recruit, train, coach, and develop Service Center personnel. Ensure appropriate staffing levels and employee development plans are in place. Make or approve employment decisions including hiring, performance evaluations, promotions, compensation recommendations, transfers, and terminations. Foster a positive, collaborative, and accountable team culture. Lead team-building initiatives and maintain high employee engagement and morale. Promote and enforce company policies, procedures, and best practices. Sales & Service Center Management Drive sales growth, profitability, and customer satisfaction within the assigned territory. Monitor sales performance and key service metrics, taking corrective action when necessary. Train employees in efficient order management processes and the impact of transactions on profitability. Review and approve sales-related documentation and transactions. Partner closely with Regional Sales Managers to maintain the proper balance between customer service and sales objectives. Operational Excellence Develop and manage annual budgets while maintaining established cost controls. Coordinate Service Center activities with other departments to ensure seamless operations. Ensure customer orders are processed accurately, profitably, and on time. Monitor quality and service-level performance, initiating improvements when needed. Manage Service Center assets, including inventory and receivables. Customer & Vendor Relationship Management Resolve complex customer issues and escalate concerns when appropriate. Build strong relationships with manufacturers, suppliers, and sales representatives. Ensure employees understand vendor programs, policies, and market strategies. Encourage effective communication across departments and leadership teams. Financial & Credit Oversight Make routine credit decisions in partnership with the Credit Department. Analyze operational and financial data to identify trends and opportunities. Maintain accountability for Service Center profitability and performance. Qualifications Bachelor's degree in business, management, accounting, or a related field; equivalent combination of education and relevant experience may be considered. 10-15 years of professional experience within the electronic and electrical distribution industry. At least 1 year of leadership or supervisory experience managing teams and business operations. Proven success managing customer relationships, sales operations, and employee development. Experience with electronic components distribution. Knowledge of ERP systems and distribution operations. Familiarity with CRM and business reporting tools.