Sales Manager - The Ricardo Marriott Req #2344 The Ricardo Marriott DFW Westlake, 1301 Solana Blvd Bldg 3, Westlake, Texas, United States of America Apply Share Job Description Posted Thursday, September 3, 2026 at 1:00 AM Why Work at The Ricardo Marriott? At The Ricardo Marriott DFW Westlake , we blend timeless elegance with contemporary hospitality to create a stay that feels both refined and effortlessly welcoming. With thoughtfully designed spaces, elevated culinary experiences, and amenities that anticipate every need, our hotel is a destination where details matter. Curators at The Ricardo Marriott thrive in a culture that celebrates excellence, embraces individuality, and brings unmatched moments to life through genuine, guest-centered service.

DEPARTMENT

Sales

REPORTS TO

Director of Sales & Catering Status:

Exempt

JOB SUMMARY

The Sales Manager is responsible for booking meetings/catering needs, and local/social catering business. The Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business, and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do attitude along excellent communication skills to ensure customer satisfaction and repeat business.

PRIMARY JOB DUTIES

Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails, and leads (no later than 24 hours). Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts. Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet. Develop strong, professional long-term business relationships. Attend networking events and become a member of civic organizations and/or industry associations. Must have a clear understanding of the hotel's business strategies and goals to determine individual action plans to meet those goals. Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting. Create and maintain neatly organized files with all required and appropriate information. Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM. Work closely with the Catering Department on operations and event execution. Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event - checking to ensure everything is running smoothly and that clients are happy and satisfied. Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges. Follow up with various departments to ensure any necessary feedback is communicated. Follow through on billing to ensure all monies are collected. Assist other sales/catering managers with site inspections as required. Participate in all property-specific customer functions. Assist with reporting as necessary. Provide sales support during shows, help drive sales initiatives set forth by DOSC s and conduct or attend training as needed. Wear professional attire and always represent the property to the best of your ability. Maintain a positive, cooperative work environment between staff and management by company values. Any other duties or activities set forth by the immediate supervisor or General Manager. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. Job Details Pay Type Salary Scan this QR code and apply! Download The Ricardo Marriott DFW Westlake, 1301 Solana Blvd Bldg 3, Westlake, Texas, United States of America