PRIMARY PURPOSE

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They perform housekeeping and stocking duties for the store. In addition, they may assist the Restaurant Manager or Assistant Manager with balancing cash and making cash deposits.

ESSENTIAL DUTIES/FUNCTIONS

Operations Excellence for Guest Satisfaction Respond to specific guest needs and resolve problems with a sense of urgency. Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant policies. Shift Lead Responsibilities In the absence of the Restaurant Manager or Assistant Manager, provides minimal supervision of crew members and assigns duties for a particular shift(s). Ensure that the store is operating according to company policies/procedures and standards. Assists the Restaurant Manager in processing the daily paperwork and bank deposit procedures. Effectively execute and promote restaurant standards and marketing initiatives. Assists with training new crew members and staff on food preparation, cash handling, and other company policies and procedures. Communicate with team members and provides direction on food and drink orders. Adheres to schedule and arrives ready to work on time. Checks in new product in a timely manner.

Daily Duties:

Provides quality customer service by greeting each customer in a prompt and timely manner. Performs food preparation. Follows security and safety policies/procedures.

Periodic Duties:

Assists in the processing of daily paperwork. Assists in conducting inventory, placing orders, and processing merchandise received. Attends store meetings and training classes.

Occasional Duties:

Checks in new merchandise in a timely manner. Performs stocking and/or pricing duties in a timely manner. Cleans food service equipment as needed. Performs miscellaneous housekeeping duties as needed. Assists in covering other locations as assigned. Performs other duties as assigned.

WORKING CONDITIONS

Works indoors under regular Restaurant conditions. Works outdoors under regular weather conditions as needed.

Equipment use:

Continuous standing for extended period of time, handling, fingering, use of eye

• hand-foot coordination and corrected vision.

Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons. Seldom requires sitting, running and visiting/working at other sites.

Work Hours:

Employment status may vary as follows: Full-time Regular (35.00+hrs/week) Part-time Regular (20.00+hrs/week) Casual Employee (Less than 20.00 hrs/week) Sunday

• Saturday availability Flexible availability to work varied shifts (i.

e. day, night, swing, or graveyard) Extended hours as assigned

MENTAL DEMANDS

Continuously requires attention to detail, concentration, alertness, and mathematical skills

PHYSICAL DEMANDS

Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision. Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons. Seldom requires sitting, running and visiting/working at other sites.

COMMUNICATION DEMANDS

Continually talks to customers/clients and meets request of customers Frequently talks to co-workers and receives instructions Occasionally meets requests of co-workers Regularly talks to outside trade persons/vendors, talks on the telephone, trains/gives instructions and reads. Occasionally meets request of vendors. Occasionally writes or composes written language.

QUALIFICATION REQUIREMENTS

Skills/Knowledge:

Requires mathematical ability for proper cash handling. Ability to provide prompt, friendly and quality customer service. Ability to perform stock/inventory duties.

Education/Training:

High School Diploma or equivalent. Successfully completes all training including (but not limited to) Dunkin' Donuts Online University requirements, basic restaurant training, and Human Resource Training. On the job training provided by the Restaurant Manager and Assistant Restaurant Manager.

Experience:

1

• 2 years experience in customer service. 1
• 2 years experience in cash handling. 1
• 2 years experience in supervisory skills.

REPORTS TO

Restaurant Manager