Job Title:

Service Center Clerk Department:

Front-End /

Customer Service Reports To:

Front-End Manager or Store Manager Position Summary:

The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed. •Potential for promotion to our Cash Office•

Key Responsibilities:

Customer Service & Support Greet and assist customers with returns, exchanges, and refunds according to company policy Provide accurate information and support for store services and policies Handle customer concerns or complaints promptly and courteously Transactions & Services Process money orders, lottery/lotto tickets, and bill payments Rent and return Rug Doctor carpet cleaners, ensuring proper documentation Accept special orders for items not regularly stocked Accurately complete and reconcile cash drawer at beginning and end of shifts Communication & Store Support Answer incoming phone calls and direct them to the appropriate departments Make store-wide pages for staff or customer announcements Sign for deliveries at the service desk and notify the appropriate department Handle customer pickup items and service desk inventory Stocking & Maintenance Receive, unpack, and put away cigarette and tobacco product inventory securely Maintain cleanliness and organization of the service center area

Qualifications:

High school diploma or equivalent preferred Prior customer service or front-end experience in retail or grocery environment Strong communication and interpersonal skills Basic math skills and ability to operate POS systems and cash register Ability to multitask in a fast-paced environment Must be 18 years of age or older (due to tobacco and lottery handling)

Physical Requirements:

Ability to stand for extended periods Frequent use of hands to operate cash register and perform clerical tasks Ability to lift up to 50 lbs occasionally