Food Preparation & Service Operates ovens, roller grills, and similar kitchen equipment in environments where established procedures are followed and no cooking skills are required. Heats, assembles, and prepares food items to support heat-and-eat and Quick Service Restaurant (QSR) operations. Ensures condiments and complimentary food items are stocked and available during service periods. Stocks grab-and-go and quick-heat items as needed. Maintains sanitation and cleanliness standards in food preparation areas, service areas, and on all equipment utilized. Stocking & Inventory Control Transports merchandise from the stockroom to the sales floor and replenishes stock in a neat and presentable manner, following established instructions. Conducts periodic inventory counts. Reports out-of-stock, slow-moving, defective, or damaged merchandise to management. Performs random price verification checks and initiates corrective actions as instructed. Stocks food, beverage, and retail supplies before service periods and replenishes inventory throughout shifts. Assists in maintaining accurate and up-to-date retail shelf labels. Cash Handling & Administrative Duties Maintains required documentation, including returned inventory logs, daily cash reports, and other related records. Operates cash registers and other point-of-sale (POS) equipment. Processes sales transactions, accepts payments, makes change, and handles cash, credit card, and check transactions. May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service Provides a high level of customer satisfaction through consistent and exceptional service. Greets customers promptly upon contact or line of sight. Actively listens to customer needs and provides solutions to enhance satisfaction and loyalty. Builds trust and fosters a welcoming environment that supports a personalized customer experience. Resolves customer concerns at the lowest possible level and communicates obstacles to management when necessary. Sales Promotion Actively promotes the benefits of the Military Star Credit Card to customers to drive sales growth and increase customer loyalty. Compliance & Additional Responsibilities Performs other duties as assigned. Complies with all applicable directives, policies, and procedures. Actively supports and implements Equal Employment Opportunity (EEO) laws and programs within the Exchange. Assumes other related responsibilities as assigned. a {
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