Cafe Supervisor Boba Catch Rio Rancho, NM Job Details Full-time From $20 an hour 4 hours ago Benefits Paid training Employee discount Flexible schedule Qualifications Food service closing procedures Cash amount verification Operations management Café experience Document review Full Job Description Position Summary The Café Supervisor is responsible for overseeing daily café operations, supporting employees, maintaining excellent customer service, and ensuring the café, arcade, and customer areas are clean, safe, and operating efficiently. The Café Supervisor leads by example, ensures company standards are followed, and helps create a positive experience for both customers and employees. Key ResponsibilitiesDaily Operations & Staff Supervision Ensure all employees arrive on time, are properly dressed, and are in the required uniform. Assign employees to appropriate positions based on business needs, including Barista, Cashier, Arcade, Cleaning, and other duties. Monitor employee productivity and ensure employees remain focused on their assigned responsibilities. Enforce appropriate workplace standards, including limiting personal cell phone use while working. Address employee questions, concerns, performance issues, attendance problems, and other workplace matters. Ensure adequate staffing and coverage throughout the shift. Opening & Closing Procedures Verify that all opening and closing checklists are completed accurately and on time. Ensure the café, lobby, arcade, restrooms, and other areas are properly prepared for opening and secured at closing. Confirm that cleaning and operational procedures are completed according to company standards. Cash & POS Management Monitor the POS system and cash drawers throughout the shift. Verify cash counts and investigate cash shortages or overages. Review refunds, voids, discounts, and other POS transactions for accuracy and proper authorization. Report significant cash or transaction discrepancies to management. Help ensure all cash-handling procedures are followed consistently. Food, Beverage & Service Quality Monitor drink preparation to ensure beverages meet company quality and presentation standards. Ensure orders are prepared accurately and in a timely manner. Monitor speed of service and identify ways to improve efficiency during busy periods. Ensure every customer receives friendly, professional, and respectful service. Respond to customer complaints and concerns promptly and professionally. Handle customer refunds and service recovery situations within company guidelines. Arcade Operations Regularly inspect arcade machines and equipment for damage, malfunctions, or other problems. Report broken or malfunctioning machines and maintain a list of needed repairs. Monitor prize inventory and identify low-stock or high-demand items. Ensure the arcade area remains clean, organized, safe, and presentable. Address customer concerns related to arcade games, prizes, and equipment. Inventory & Supplies Monitor critical inventory levels throughout the week, including: Boba Milk Tea Coffee Cups and lids Straws Syrups Powders Ice Arcade prizes Other essential café and operating supplies Identify low-stock items and communicate restocking needs to management. Help prevent shortages by monitoring inventory usage and anticipating upcoming needs. Cleanliness & Store Standards Ensure the café, service areas, lobby, arcade, and restrooms remain clean and presentable throughout the day. Ensure employees complete assigned cleaning duties. Monitor cleaning checklists and correct any areas that do not meet company standards. Maintain a clean, organized, and welcoming environment for customers and employees. Daily Reporting Complete a Daily Manager Report at the end of each shift. Document important issues, including: Sales or POS issues Cash shortages or discrepancies Employee issues Attendance problems Broken arcade machines Inventory shortages Customer complaints Refunds or unusual transactions Other operational concerns Communicate important issues to the appropriate manager or owner in a timely manner. Weekly Responsibilities Complete a full inventory count. Prepare an order and restock list based on current inventory levels and anticipated needs. Review the following week's employee schedule and identify potential coverage issues. Review employee attendance, including tardiness, call-outs, and no-shows. Review cleaning and deep-cleaning checklists to ensure required tasks have been completed. Conduct a full inspection of arcade machines and create or update a repair list. Review arcade prize inventory and determine which items need to be reordered. Communicate recurring operational, staffing, inventory, or equipment issues to management. Leadership Expectations The Café Supervisor is expected to lead by example and maintain a professional, positive, and productive work environment. The Supervisor should be dependable, organized, attentive to detail, comfortable addressing employee and customer concerns, and able to make appropriate decisions during busy or unexpected situations. The Café Supervisor is responsible for helping ensure that employees are productive, customers are well cared for, products meet quality standards, inventory is maintained, and the café and arcade operate smoothly each day.

Pay:

From $20.00 per hour Expected hours: No less than 30.0 per week

Benefits:

Employee discount Flexible schedule Paid training

Work Location:

In person