Shift Lead Whistle Express Car Wash - 3.3 Kent, OH Job Details Part-time 10 hours ago Qualifications Monitoring machines Retail customer service procedures Defect detection (quality control) Team member evaluation Promoting products Guest relations Operations management Store closing procedures Store opening procedures Shift management Answering guest questions Performance feedback (performance evaluation method) Mid-level Incident Escalation Cross-selling Customer engagement Leading team collaboration initiatives Product quality assurance Visual inspection for quality control Safety standard operating procedures Escalation handling Task assignment Automotive service packages sales Delegation Continuous process improvement (CPI) Vehicle exterior washing Full Job Description The crew follows your lead. Make it worth following. As a Shift Lead at Whistle Express, you are the standard-setter on the lot. You know the site, you know the crew, and when management is not on-site, you are the one running it. This is not a babysitting role. It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to. The work is fast, physical, and visible. At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.

Key Responsibilities:

Customer Engagement Greet customers as they arrive and provide a positive, friendly experience. Answer customer questions about services, wash options, and memberships clearly and courteously. Promote unlimited wash memberships and other offerings to drive engagement and sales. Educate new customers on the variety of wash packages and services available. Observe customer interactions to identify opportunities to enhance service and provide feedback to the team. Operations & Safety Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process. Prepare vehicles for washing by checking for loose items and removing obstacles as needed. Monitor equipment during operations, identifying and reporting any malfunctions or issues. Follow and enforce all safety protocols to protect customers, team members, and equipment. Assist team members in resolving operational issues quickly to keep the site running efficiently. Team Leadership Serve as a key holder and perform opening and closing procedures accurately and on time. Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader. Delegate tasks to team members to ensure smooth site operations throughout the shift. Monitor team performance and provide guidance or feedback as needed to keep operations on track. Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary. Attention to Detail Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards. Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or any other issues. Report any equipment or operational issues that could affect wash quality. Provide feedback or guidance to team members to help maintain consistent wash quality. Continuously look for ways to improve processes to exceed customer expectations. #LI-DNI Base Pay Range If you're ready to take the wheel and drive performance across a growing territory, we want to hear from you.