Description

ORGANIZATIONAL UNIT

CPN Gaming Enterprises

SUPERVISOR

Poker Floor Supervisor FLSA:

Non-Exempt

HOURLY RATE

$12.00 - $18.00 + Tips

ALL FULL TIME POSITIONS

In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

FUNCTIONS STATEMENT

• Cash in or cash out all poker room patrons while maintaining excellent customer services.
• Under direct supervision of the Poker Manager, Shift Manager, and Poker Floor Supervisor.

MAJOR DUTIES

• Greet and welcome guests at the poker room podium.
• Performing all cashiering duties of the poker room.
• Maintain and update waiting lists for all poker games on Poker Atlas.
• Direct guests to proper games and ensure chips are delivered as needed.
• Monitors player levels to aid Floors in seating patrons onto games.
• Maintain proper level of professionalism while on property.
• Must have exceptional patience while counting out money or receiving money.
• Maintain knowledge of and follow all laws, rules, regulations, policies.
• Responsible for adhering to Title 31 procedures.
• Counts and records the exchange of assigned funds at the beginning and throughout the shift with a goal of enforcing accurate exchanges.
• Ability to balance all funds at the completion of each shift in partnership with another staff member.
• Any additional duties may be assigned by the Poker Floor Supervisor and or Shift Manager on duty.

KNOWLEDGE REQUIRED BY THIS POSITION

• Basic knowledge of how to make every gaming experience pleasant and memorable one for the guests and customers.
• One year directly related experience in cashiering
• Knowledge of coordinating the flow of guests and customers from entry to exit.
• Basic knowledge of computer skills dealing with excel spreadsheets.
• General knowledge of various poker games.
• Ability to memorize names and recognize regular guests and greet them by name.
• Communicates verbally with team, departments, guests and management
• Read, understand and apply regulations and policies
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to manage multiple cash transactions to established company standards
• Able to manage high volume cash drawers.
• Able to perform chips fills to and from the vault.
• Able to complete banking and promotional paperwork.

EDUCATION AND EXPERIENCE

• High School Diploma, GED certification or equivalent.
• Six months prior poker cashiering experience preferred.
• Must be at least 18 years of age.
• Must be able to read, write and speak English fluently.

CERTIFICATION, LICENSES, AND ANY ADDITIONAL REQUIREMENTS

• Must be able to pass background suitability investigation.
• Must obtain CPN Tribal Gaming License.
• Must obtain all other applicable certifications and licenses .

PHYSICAL DEMANDS

• Walking throughout the work area, on various work surfaces
• Must be able to stand for extended periods of time.
• Must be able to lift, move, and carry 25 to 35 pounds.
• Must be able to push and/or pull up to 50 pounds.
• Must be able to maneuver awkward and unstable loads of coin and/or other cage/vault products.

WORK ENVIRONMENT

• Work is performed indoors.
• Work hours are subject to change with notice.
• Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals.
• Tasks may be performed on hard and soft-carpeted floors.
• Ability to work a flexible schedule including weekends and holidays.