Job Title:

Retail Cashier Reports to:

General Manager Job Summary:

As a Retail Cashier, you will be responsible for providing exceptional customer service while managing transactions at the checkout counter. This role involves processing customer purchases, handling money or cards, issuing receipts, and maintaining a clean and organized checkout area. You may assist customers with product inquiries, product returns, and other concerns. You are expected to work collaboratively with other store associates and maintain a friendly demeanor with all customers to be successful in this role.

Key Responsibilities:

Greet customers with a friendly attitude and assist them with their purchases. Ensure presentation of Gift Shop, Display of packaged food appear organized and clean. Process customer transactions accurately and efficiently using a cash register. Maintain knowledge of current sales and promotions. Process returns and exchanges following company policies. Manage inventory through product replenishment. Update product demonstrations to showcase current features and benefits. Ensure compliance with company policies and procedures. Handle customer complaints or concerns in a professional manner.

Qualifications/Skills:

Proven experience in cash handling and customer service. Strong communication skills to interact effectively with customers. Basic math skills for handling transactions and providing change accurately. Ability to work in a fast-paced environment while maintaining attention to detail. Proficiency with POS systems. Ability to work in a fast-paced environment. Ability to read and process complex information. Have strong attention to detail. Remain patient and calm in high stress situations. Ability to pass a background check. Must be 18+ years of age. Have reliable transportation and ability to be punctual. Work some weekends, evenings, and holidays.

Additional Expectations:

Adhere to Tailwind policies, practices and procedures Adhere to all existing and future airport regulations Performs other duties as assigned/required Avoid any behavior or remarks that could damage the reputation of colleagues, the airport, or Tailwind Concessions Follow safety policies and procedures, including proper lifting techniques and use of safety gear to prevent injuries

Activity Requirements:

Physical Effort:

Normal physical mobility and agility (reach above the head, bend, or stoop) Normal physical strength to handle 50+ pound objects, taking frequency into consideration Normal ability to stand for various durations of time Normal dexterity of hands and fingers for handling money, products, etc. Normal coordination, including eye-hand, hand-foot/perform repetitive motions while maintaining good balance and coordination Able to use hands to perform activities involving holding, grasping, turning, and pulling 2.

Mental Effort:

Normal concentration and memory Normal complexity of decision making 3.

Work Environment:

Fast paced during peak hours Close interaction with customers

STANDARD SPECIFICATIONS

Employees in this position are required to adhere to any job-related instructions and perform any additional duties assigned by authorized personnel. The requirements outlined in this document represent the minimum levels of knowledge, skills, or abilities necessary for this role. This document does not establish an employment contract, either explicit or implied, other than maintaining an "at-will" relationship. Tailwind Concessions is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at .

Job Type:

Part-time Pay:

From $15.55 per hour

Work Location:

In person