The YMCA of Metropolitan Washington is seeking a mission-driven Association Director of Membership to lead Association-wide membership growth, engagement, retention, and member experience strategies. Reporting to the Chief Growth Officer, this role partners with branch and Association leaders to develop best practices, strengthen member services, and drive sustainable membership and revenue growth. The ideal candidate is a strategic and collaborative leader who enjoys developing people, using data to drive decisions, building strong relationships, and creating exceptional member experiences that strengthen communities. If you're passionate about helping people thrive while leading high-performing teams and driving organizational excellence, we invite you to join our team.

Qualifications:

Bachelor's degree required, Advanced degree preferred. Five or more years of progressive leadership experience in membership, operations, customer experience, hospitality, sales, or nonprofit leadership. Experience leading multi-site or multi-unit operations preferred. Strong strategic planning and project management skills. Demonstrated success growing revenue and improving customer engagement. Excellent communication and relationship-building abilities. Passion for developing people and building high-performing teams. Commitment to the YMCA mission and values.