CSO is looking for an Integrated Services Manager for our clinic in Gardner. This Clinician will be part of our management team and assist clients in their journey in connecting to supports and services that best match their unique needs. This role is responsible for ensuring full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately.

Starting salary:

$64,000

• 73,000/year As an

Integrated Services Manager:

You Will:

Conduct intake assessments for all service calls (including walk-ins) from referrals and consumers in all programs, including Outpatient, Family Support and Crisis/Respite Collect and enter all demographic and insurance information and verify insurance Determine level of urgency: routine or crisis, and triage appropriately Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources Follow all CSO intake procedures and preliminary assessment of client need Schedule family assessment or other program appointments as appropriate Collaborate with other clinical/program staff as needed on service requests Perform Bridge Consults on an outreach basis for clients being discharged from the hospital or other outreach setting as needed Conduct "transition" visits with clients in need of support prior to a scheduled CSO program visit Stay informed about payor requirements and managed care plans Handle inquiries about authorized treatment and benefit plans Discharge client-closed at intake Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

Clinical Master's degree Independent clinical license (preferred) Previous experience in behavioral health (preferred) Valid driver's license and reliable transportation Bilingual candidates are strongly encouraged to apply. We also seek applicants who embody CSO's values by being: Positive

• maintaining resiliency and focusing on solutions Respectful
• collaborating and effectively communicating Insightful
• demonstrating self-awareness and effectively priority setting Conscientious
• taking accountability and applying feedback What We Offer At CSO, we believe our employees are our greatest asset.

We are committed to supporting your professional growth, well-being, and success through: Competitive salaries Health and dental insurance Generous paid time off 403(b) retirement savings plan Free CEUs and ongoing professional development through in-house training Employee referral bonuses Group-rate supplemental insurance options A premier Employee Assistance Program A flexible, supportive, and collaborative work environment Why Join CSO? For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families. When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way. Come grow with us and make a difference in the communities we serve! A Great Place to Work CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts . Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work. We invite you to learn more about CSO and discover what makes our organization a great place to build your career. Professional Development We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as: Trauma-Informed Care

• Motivational Interviewing
• Mindfulness Skills
• and more EOE/AA