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ContactPoint 360

Principal / Head of Growth Healthcare RCM

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What they do

A Chief Revenue Officer (CRO) is a corporate officer (executive) responsible for all revenue generation processes including marketing, sales, customer support, pricing, and revenue management. In this role, a CRO is accountable for driving better integration and alignment between all revenue-related functions, including marketing, sales, customer support, pricing, and revenue management.

$220,452 / year median in Tennessee

+12% projected growth

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Job Description

The Idea Healthcare RCM doesn't need another vendor - It needs alignment. At ContactPoint360, our model is simple: ContactPoint360 is building a next-generation Healthcare RCM growth platform designed around one principle: We only win when our clients collect more. We do not sell fixed FTE. We do not sell time or seats. Our model is 100% outcome-based, with a percentage of realized collections that creates true risk alignment with our clients. We are hiring a Principal-level Head of Growth to own new-logo acquisition and revenue growth across both Provider and Payer markets . This role is growth only . Nothing else. The Mandate This role is 100% focused on growth . Own net-new Healthcare RCM revenue Win new enterprise logos Build a repeatable growth engine ❌ No renewals ❌ No account management ❌ No farming What You Own 1. Net-New Logo Growth Own all net-new Healthcare RCM bookings Close $1M-$10M+ multi-year enterprise contracts Build and convert a high-quality enterprise pipeline Deliver consistent, quarter-over-quarter growth 2. Outcome-Based Sales Leadership Sell CP360's performance-based RCM model : % of realized collections only No fixed billing No upside without measurable outcomes Position CP360 as: A growth partner , not a vendor A risk-aligned operator , not a traditional BPO Lead with ROI, cash acceleration, and revenue integrity 3. Dual-Market Expansion (Provider + Payer) Provider Market Hospitals & health systems Large physician groups & MSOs PE-backed provider platforms Use cases: AR acceleration Denials reduction Revenue leakage recovery Cost-to-collect optimization Payer Market Medicare Advantage plans Medicaid MCOs Commercial health plans Use cases: Claims operations & recovery Revenue integrity Appeals & payment accuracy Scalable operations support 4. Enterprise Deal Ownership Lead complex, multi-stakeholder sales cycles (90-180+ days) Engage CFOs, COOs, VPs Revenue Cycle, and Health Plan Ops leaders Structure outcome-based contracts and success metrics Personally close lighthouse enterprise accounts 5. Build the Growth Engine Define ICPs, qualification standards, and deal economics Create a repeatable healthcare GTM playbook Hire and mentor future healthcare hunters Partner with Delivery to ensure scalability and margin discipline Who We're Looking For Required 12+ years selling healthcare services, RCM, or healthcare operations Proven track record of enterprise new-logo wins Experience selling non-traditional or outcome-based models Comfort with long, complex sales cycles Credibility with healthcare and PE-backed executive team Strongly Preferred Prior leadership role at: RCM services firm Healthcare services platform Payer operations or revenue integrity company Existing executive relationships on both Provider and Payer sides History of carrying $10M+ new-logo quotas Success Metrics (12-18 Months) $10M-$25M in net-new healthcare revenue 5-8 enterprise logos closed At least 2 PE-backed platform wins Repeatable sales motion established Clear path to healthcare vertical leadership Compensation & Upside Executive base + aggressive new-logo commissions Meaningful accelerators for enterprise deals Long-term incentive/equity potential Direct access to the CEO and Board visibility Why ContactPoint360 Global healthcare delivery footprint Proven CX and operational excellence True outcome alignment with clients Founder-led, fast-decision culture Opportunity to help define the future of Healthcare RCM Final Word This role is for a builder , not a caretaker. For someone who wants to change how RCM is sold , rather than repeating what already exists.