Energy Advisor - Customer Care Agent

Job Title:

Energy Efficiency Customer Care AgentJob Description:

Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. T are three (3) shifts for this position:8:30am EST to 5:30pm EST9:00am EST to 6:00pm EST10:00am EST to 7:00pm

ESTKey Responsibilities:

• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat
• Perform back-office processing in support of utility clients and their customers
• Achieve daily, weekly, and monthly performance metrics and quality standards
• Maintain confidentiality of client and customer information
• Perform data-intensive tasks accurately while meeting deadlines
• Adapt quickly to process changes and contribute to team problem-solving efforts

Qualifications & Skills Required:

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
• Strong data entry skills and attention to detail; ability to type 45-50 WPM
• Excellent analytical, writing, and communication skills
• Ability to collaborate effectively with internal staff, clients, and vendors
• Strong problem-solving skills and the ability to analyze situations and recommend solutions
• Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
• Positive attitude, high energy, and enthusiasm for helping program participants
• Ability to work independently and in a team environment
• High school diploma or GED
• Excel and database navigation skills are required

Preferred Experience:

• Experience in application processing, customer service, and a fast-paced environmentAdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships