You have strong customer service skills - you are patient and can assist others by providing clear information in writing, by phone, or in person.

You have listening skills:

you are able to listen carefully and understand and you ask questions to clarify. You are able to correctly complete math calculations in order to determine household eligibility based on income verification. You're analytical: you can interpret documentation to see if someone meets program requirements; you have computer skills. You are detail oriented and precise in verifying information. You exercise discretion when working with household information to protect confidentiality. You'll assist applicants with the energy assistance program application process. You'll determine client eligibility and assist households with obtaining income verification from a variety of sources. You'll review applications and enter information into the statewide database. You'll help prioritize applications to provide emergency assistance to clients in crisis situations. You'll provide outreach services to help publicize the energy assistance program, and will work with vendors in administering the program. High School diploma or GED; and two years' related experience, or equivalent. A background in social services is preferred, but not required. You'll receive on-the-job specialized training that can be completed in a year or less. You must have a strong commitment to BI-CAP's values of collaboration, innovation and compassion for those we serve. You'll have the opportunity to make a difference in the community. Full-time, 40 hours/week, $19.26 - $26.97/hr., seasonal, 5 months, mid-Sept-Feb (depending on program funding). Eligible for paid time off and holiday pay.

Schedule:

8-4:30, M-Fri. JOB DESCRIPTION