Primary Responsibilities Conduct intake for Agency programs. Assist, provide information and referral, and to serve as an advocate for clients in obtaining energy assistance and/or other necessary services. Agency Expectations Comply with all agency policies and procedures. Represent the agency professionally both internally and externally. Deliver friendly, responsive service to the public, community organizations, and clients. Engage respectfully and positively with individuals from diverse backgrounds. Foster and maintain productive relationships necessary to execute job responsibilities. Demonstrate efficient and flexible time management. Uphold confidentiality and security of all records and communications. Advocate for the needs of clients and programs. Collaborate effectively with community partners and colleagues. Actively participate in agency-wide and program-specific events. Qualifications Minimum Requirements Education equal to high school diploma or GED 1-3 years of experience working with people of diverse backgrounds Data entry experience Basic math skills Thorough knowledge of Microsoft Office applications Ability to follow oral and written directions. Ability to work with the public. Ability to type a minimum of 45 words per minute. Proof of valid driver's license and current/adequate vehicle insurance coverage Preferred Qualifications Professional experience working for or collaborating with a CAP agency. Demonstrated understanding of diverse backgrounds and cultures Knowledge of paperless file retention software

Bilingual Direct Reports:

None Essential Job Functions Clerical Tasks:

Open mail and data enter received applications into statewide eHeat system and Laserfiche file retention software daily. Maintain accurate, well-documented, complete records and files. Complete Outreach and record activities through data entry into eHeat system to comply with State requirements. Ability to complete home visits if requested by client. Provide information to clients about services through other agencies and make referrals where appropriate. Cover satellite offices as required.

Client Relations:

Assist clients in applying for Agency services by interviewing and obtaining information if required to complete applications during meetings with clients and those mailed directly to the office. Assist clients and vendors in dealing with Energy Assistance Program situations. Responsible for prioritizing applications during high volume processing providing clients most in need with timely services. Interview, obtain and analyze information if required to determine eligible assistance for client with Crisis Program. During Energy Assistance heating season, after business hours, weekend, and holiday availability of staff to respond to emergency situations for clients. Assist with Food Distributions and participate at County Fairs and other community events.

Computer/Data Entry:

Review client files for completion and accuracy prior to data entry. Data entry Crisis information indicating vendor and payment amount into eHeat statewide system. Utilize program procedures to ensure optimum provision of services to clients in a courteous consistent manner and in keeping with agency procedures. Scanning client applications and crisis forms into Laserfiche file retention software. Other Duties Provide guarantee of payment amounts to fuel vendors about eligibility of services offered through West Central. Keep immediate supervisor informed of all problems, unusual or extraordinary matters of significance coming to his/her attention, so that prompt corrective action can be taken as needed. Perform other duties and responsibilities as assigned by supervisor and Program Director. Americans with Disabilities Act (ADA) Compliance Physical Requirements Occasional standing, walking, and sitting. Ability to use hands for typing, handling documents, and operating office equipment. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Ability to communicate clearly in verbal and written form. Occasional lifting of up to 50 pounds. Vision requirements include close and distance vision, color perception, peripheral vision, depth perception, and focus adjustment. Work Environment Moderate noise level typical of an office setting. Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.