Universal
Birmingham East Region| Full-Time Avadian Credit Union United States, Alabama, Birmingham 1 Riverchase Parkway South (Show on map) May 20, 2026 Apply Member Experience Advocate
Universal
Birmingham East Region| Full-Time Birmingham, AL\n
\nBranch Experience\nApply\nJob Type\nFull-time\nDescription We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate
Universal (travel) position at various Birmingham Area branches including Colonnade, Greystone, Chelsea, Gardendale and Homewood. In this role, the Member Experience Advocate
Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate
Universal will provide needs based solutions to members, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate
Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave.

As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.

Functions and Responsibilities:

Responsible for rotating branch duties, including paying and receiving functions.\nResponsible for accurately processing and adhering to Avadian's Operations and Protocols.\nCultivate member relationships and use retail strategies along with Avadian's Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services.\nAdhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.\nExplain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan options.\nSupport the branch member retention and relationship expansion through regular contact with existing and potential members.\nMaintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.\nMaintain a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.\nRequest, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulations.\nExplain reasons for denials and explore options for members when accounts are denied.\nPossess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA's.\nBalance the branch vault, CDM, and ITC, as necessary.\nFill in at other branches as needed.\nPrompt and regular attendance is required.\nPerform other duties as assigned.\n

Requirements Experience Required:

One to three years of retail banking experience.\nSales quota experience or sales management experience.

Education:

A high school diploma or GED.

Other Requirements:

Must be comfortable providing needs based solutions to members.\nMust have a competitive nature and be goal driven.\nMust have the ability to work in a fast paced environment.\nMust have the ability to use online computer systems, organize transactions and accurately manage large sums of money.\nMust have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.\nPosition will require employee to work on Saturdays from 8:45 a.m. until 12:30 p.m.\nWillingness to travel between described locations is required.\nBilingual in Spanish a plus

Rate:

$21 per hour + Comprehensive Benefits Package Please note

submitting a resume does not guarantee any future action by Avadian Credit Union. Avadian Credit Union is an Equal Opportunity Employer. Apply\nAvadian Credit Union
Central Alabama Branches Jobs View All Jobs

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