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Contact Center Advocate | Full-Time

Job

Avadian Credit Union

Hoover, AL (In Person)

$41,600 Salary, Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/4/2026

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Job Description

Contact Center Advocate -
Full-Time Rate:
$20 per hour +
Comprehensive Benefits Package Primary Job Role:
Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities:
Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner. Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards. Access, input, and retrieve member information in core system and other supporting operating systems. Make concerted effort to handle all matters at the first point of contact. Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell. Effectively manage time off the phones to meet job requirements. Work on Saturdays as assigned Perform other duties as assigned by the supervisor and officers of the credit union.