MEMBERSHIP EXPERIENCE COORDINATOR YMCA

of Tuscaloosa County, AL - 3.9 Tuscaloosa, AL Job Details Part-time | Full-time $15 - $18 an hour 9 hours ago Qualifications Debt collection phone call Computer operation Maintaining an organized workspace Customer retention Sales transaction processing Phone communication Interviewing clients Computer literacy Staff scheduling Answering guest questions Team scheduling Post-sales issue resolution Conducting guided tours Fitness sales Customer payment reminders Invoice payment processing Supervising experience Customer engagement Venue customer assistance Schedule creation Interviewing Computer skills Fitness customer service Clean workspace maintenance Communication skills Entry level Client interaction via phone calls Full Job Description

POSITION SUMMARY

This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Coordinator at the YMCA of Tuscaloosa creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Coordinator leads our Welcome Center team, engages members and guests, and creates a positive member experience.

ESSENTIAL FUNCTIONS

Creates an atmosphere of positive member engagement to provide a superior member experience Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Follows all YMCA policies and procedures. Processes transactions Maintains cleanliness and organization of the lobby and Welcome Center Areas. Contacts past due accounts in attempt to collect, update payment sources, etc. Develops weekly/monthly schedules to ensure proper and adequate coverage at Welcome Center. Fills-in as needed to ensure proper coverage Invoices annual memberships and third-party membership providers as required Other tasks and initiatives as directed by supervisor

QUALIFICATIONS

Previous customer service, sales or related experience. Supervisory experience preferred. Excellent verbal and written communication skills. Excellent interpersonal and problem-solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community CPR/AED and First Aid Certifications required within 30 days of hire. Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Must possess acceptable hearing and visual capabilities in order to monitor environment and well-being of those in the facility. May be required to lift and carry up to 50 lbs. in various forms. May be required to sit, stand, or maintain physical activity for extended periods of time