Membership Service Representative (Evenings & Weekends)

Mission Statement:

The James Family Prescott YMCA is a non-profit charitable organization that was founded locally in 1974. It is an association of people of all ages who are united in a common effort to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.

The Y:

We're for youth development, healthy living, and social responsibility. Provide effective service to YMCA Members, potential Members, program participants, and staff through effective management of registration, communication, and check-in services.

• Greet the public in person with eye contact, a smile, proper body language, and by name
• Greeting all phone callers with pleasant voices, giving names and offering to help them.
• Provide prompt service at the Member Services Desk and Member Check-In.
• Provide correct up-to-date information to the public.
• Report on all facility issues.
• Problem solves member complaints, asking for assistance from a supervisor when necessary.
• Conduct all member services in a polite, friendly, caring, quick, and accurate manner.
• Customers and fellow staff are treated with respect
• Facilitate membership exit surveys.
• Communicate daily with supervisors, directors, and members.
• Process program registrations, memberships, and payments accurately, honestly, and efficiently.
• Check-in Members, program participants, parents, observers, etc.
• Produce membership cards with photographs.
• Keep the Member Services area, lobby, and copy room neat, well-maintained, and organized.
• Keep an adequate supply of program/membership information materials on hand.
• Balance cash receipts daily.
• Adhere to the approved YMCA dress code.
• Read daily operation logs for current information and stay updated on new programs and policies.
• Act as a flexible team member.
• Attend all required monthly staff training/meetings
• Other duties as assigned
• Must be certified in CPR and First Aid (or able to obtain certification within 90days of hire)
• Must be friendly and personable
• Must have excellent people and phone skills
• Must have basic computer, typing, cash handling, and filing skills
• Must be a flexible team player The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

Job Type:

Part-time Pay:

From $15.15 per hour

Work Location:

In person