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JR
Jackson Rancheria Casino Resort
Representative, Players Club
Entry-Level JobVerifiedNo experience needed
Career Insights for Membership Sales Representative
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Scorecard
Based on California data
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What they do
A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
$49,787 / year median in California
+11% projected growth
Job Description
Overview The Player's Club Representative (Rep) is an Excellence in Guest Service ambassador for JRCR. The mission, responsibilities and accountability of the Player's Club Rep pertain to professionalism, positive/friendly interaction and compatibility with external/internal guests at all times. Competency in relation to verbal and non-verbal communication skills is mandatory in this highly visible position. The Player's Club Rep maintains the highest level of propriety in relation to company and department standards. These include honesty, integrity, ethical, loyal, personal and business traits that must be exhibited on a daily basis. Lastly, the Player's Club Rep is expected to make decisions in time appropriate manner. These decisions impact the Players Club and JRCR in general in an effort to build loyalty to brand with each and every guest we come in contact with. Responsibilities Solicits and identifies new guests on the casino floor for Dreamcatcher's Club Creates and maintains player's accounts Issues point vouchers, adjusts points, adjusts Promo Play (PBT) and extends complimentaries in accordance with Management's policy. Acknowledges, greets and converses with guests on the casino floor. Assists guests both over the phone and in person. Issues player cards and reprints. Promotes Dreamcatcher's card usage and benefits of Player's Club Accurately communicates all marketing activities and promotions, and amenities available to guests. Assists with the resolution of guest issues. Coordinates Slot and/or Table Games tournament sign-ups. Sell tickets for concerts and conduct cash transactions during this process. Other duties may be assigned. Qualifications EDUCATION and/or