About the Role The Yard is seeking a responsible and detail-oriented individual to join our team as a Front Desk Staff Member. As the first point of contact for our guests, you'll play an important role in creating an exceptional experience for everyone who enters our facility. This is a hands-on role for someone who enjoys working with people, takes pride in keeping a space running smoothly, and can work independently in a fast-paced fitness environment. Core Responsibilities Guest Relations Greet guests warmly and provide excellent customer service, answering questions and addressing concerns as needed. Assist with membership sales and provide information about membership options and benefits. Give tours of the facility to prospective members, highlighting our amenities and services. Check in guests upon arrival, verify waiver signatures, and assist with reservation questions or concerns. Solicit feedback from guests and members and relay it to management to help continuously improve the member experience. Encourage guests to leave reviews for The Yard on Google. Proactively identify opportunities to improve guest service, facility maintenance, or operational processes and propose solutions. Represent The Yard at community events and promote membership opportunities to local residents and businesses. Studio Operations & Maintenance Prepare studios for upcoming classes by setting up equipment and ensuring the space is clean and ready for use. Straighten racks and equipment to maintain a tidy and safe training environment. Monitor music levels, air quality, and temperature to ensure a comfortable experience for members. Wash, dry, and fold laundry to maintain clean and organized towels and linens. Stock restroom supplies and ensure amenities are readily available. Monitor trash cans and empty them as needed. Bring in trash cans from the curb after weekly pickup. Monitor and empty dehumidifiers as needed. Qualifications Excellent communication and interpersonal skills. Previous experience in customer service, hospitality, fitness, or a related field preferred. Ability to learn and use operational systems such as Mindbody, Slack, Kisi, and Sonos. Ability to multitask and prioritize tasks effectively. Detail-oriented with a strong sense of cleanliness and organization. Comfortable working independently and as part of a team. Familiarity with fitness equipment and terminology is a plus. Must be punctual, dependable, and reliable. Schedule Shifts will vary based on studio needs. Availability during mornings, evenings, and weekends may be required. Compensation Hourly rate DOE + complimentary Yard membership.

Pay:

$20.00 - $30.00 per hour

Benefits:

Flexible schedule

Work Location:

In person