Membership Service Representative - Part Time Darien

YMCA - 5.0

Darien, CT Job Details Part-time $19 - $21 an hour 8 hours ago Benefits Paid time off Employee discount 403(b) Qualifications Interpersonal skills Customer service Attention to detail Full Job Description Membership Services Representative - Make Every Welcome Count! At the Darien YMCA, we believe the Y is more than a place to work out. It's a place where people build connections, discover new opportunities, and strengthen their community. As a Membership Services Representative , you'll be one of the first friendly faces members and guests encounter, and an important part of creating a welcoming experience every day. Working under the direction of the Membership Director, you'll help members explore all the Y has to offer, answer questions, solve problems, and keep front desk operations running smoothly. If you enjoy working with people, building relationships, and making a positive difference through excellent service, we invite you to join our team!

Available Shifts:

(Work 1, 2 or all 3 shifts!)

Sundays:

10am 3pm/

Wednesdays:

4pm-9:45pm/

Fridays:

4pm-9:45pm What You'll Do Create a

Welcoming Experience:

Greet members and guests warmly, learn their names, recognize familiar faces, and help everyone feel valued and connected to the Y.

Build Meaningful Relationships:

Use active listening and thoughtful questions to understand members' needs, conduct membership interviews and tours, and connect people with programs and services that support their goals.

Deliver Exceptional Service:

Respond to questions and concerns in person and by phone, resolve issues professionally, and provide timely, helpful information.

Manage Membership Transactions:

Process memberships, program registrations, payments, and account updates accurately using the YMCA's membership software. Balance transactions at the end of each shift and report discrepancies.

Stay Informed:

Keep current on YMCA memberships, programs, classes, events, and special activities so you can confidently answer questions and share opportunities. Support a

Safe and Secure Facility:

Verify membership access, check in guests appropriately, protect confidential member information, and help maintain a clean, organized, and safe welcome area. Connect People to the

Y:

Share information about the Y's annual campaign, volunteer opportunities, and the many ways members can get involved in strengthening our community. Work as

One Team:

Collaborate with colleagues, attend required staff meetings and trainings, and assist with other related responsibilities as needed. What You'll Bring At least two years of related business, office administration, or customer service experience. Strong communication and interpersonal skills, with the ability to listen carefully, respond thoughtfully, and build positive relationships. Excellent attention to detail and the ability to handle transactions, records, and multiple responsibilities accurately. A solutions-oriented approach and the ability to work independently or collaboratively with a team. Comfort using standard business software and office equipment. Experience with Daxko or similar membership management software is a plus. A commitment to protecting confidential information and treating every member and guest with care, respect, and professionalism. Our mission is to strengthen the foundation of our community through programs, services, and relationships that build a healthy spirit, mind, and body for all. At the Y, our culture is shaped by how we treat one another and the community we serve. Our core values— caring, honesty, respect, and responsibility —guide the way we work, serve, and connect. Work Environment This role involves frequent computer and phone use, sitting, typing, reaching, and moving throughout the work area. Occasional lifting or moving of items weighing up to 20 pounds may be required. The position requires the ability to communicate with members and guests, use computer equipment, and work in an environment with mild to moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Ready to Make a Difference? Join the Darien YMCA and help create the kind of welcome that turns a first visit into a lasting connection. Every interaction is an opportunity to make someone's day better and strengthen the community we call home. The Darien YMCA is an equal opportunity employer and does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, or and protected category prohibited by local, state, or federal laws.

Job Type:

Part-time Pay:

$19.00 - $21.00 per hour

Benefits:

403(b) Employee discount Paid time off Ability to

Commute:

Darien, CT (Required)

Work Location:

In person