VP, Navigation & Member Services

VP, Navigation & Member Services at Sharecare in Boise, Idaho, United States Job Description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

The VP, Navigation & Member Services is responsible for leading Sharecare's Navigation, Advocacy, and Customer Service operations, including Family Health Advocacy and member support services. This organization serves as the front door to Sharecare services, supporting member engagement, healthcare navigation, advocacy, and connection to clinical programs and services. This role oversees operational performance, member experience, engagement, and service delivery across member-facing teams and ensures services are delivered efficiently, consistently, and in alignment with client and organizational goals. This leader will play a key role in continuing to build and mature Sharecare's navigation and advocacy capabilities as the organization evolves its population health service model. This role is also client-facing and will serve as an operational and program leader in client meetings, representing navigation and member services performance, workflows, and service model, and partnering with account and client teams to address client needs and operational performance. The ideal candidate is a strong operational and people leader with experience in healthcare navigation, advocacy, or member services programs who can lead large teams, improve engagement and member experience, reduce attrition, build leadership capability, and establish operational discipline and accountability across member-facing teams.

Essential Duties and Responsibilities:

Navigation and Advocacy Leadership + Lead Sharecare's Navigation, Advocacy, and Customer Service operations across multiple programs and clients. + Ensure members are effectively guided to appropriate services, providers, programs, and resources. + Oversee advocacy and navigation prog

Job Posting:

JC291883576

Posted On:

May 16, 2026

Updated On:

May 16, 2026