at The Salvation Army in Coeur d'

Alene, Idaho, United States Job Description Rate:

$16 USD per hour Description Description The Guest Services Attendant is responsible for creating exceptional customer service experiences. Responsibilities include selling and/or verifying memberships through POS system, providing information, and answering questions about available programs.

Duties and Responsibilities:

+ Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service. + Must be able to handle cash, make change and operate the POS system. Will assist customers, clients, and members according to established procedures. + Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner. + Efficiently process memberships of all types. + Manage the voicemails that come in and return calls promptly. + Maintain progressive knowledge of all programs and facilities. + Process new memberships and complex changes to memberships independently. + Facilitate high level conflict resolution and customer engagement with a positive outcome. + Able and confident to work independently for open and closing shifts. + Be responsible for maintaining the orderliness and cleanliness of the Point of Sale ( POS ) stations and kiosks. Keep sales area clean and neatly arranged at all times. + Secure the POS area at the open and close of shift. + Open and close tills. + Responsible for downtime tasks assigned in system. + Address open cases created by members and other staff. + Be able to complete full data entry for membership and program sales. + Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process. + Review and process scholarship applications and provide approval or denial. + Provide administrative support to include filing, data entry and mailing. + Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration. + Observe all safety rules and regulations. + Attend staff meetings and trainings as assigned. + Provide referral information to meet individual and family needs. + Maintain confidentiality. + Other duties as assigned.

General Qualifications and Proficiencies:

+ High school diploma or GED equivalency. + Previous cashier and/or customer service experience helpful. + Computer software application experience helpful. Ability To view full details and how to apply, please login or create a Job Seeker account