A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
Member Services Representative Central Credit Union Of Illinois - 3.5 Bellwood, IL Job Details Full-time $17 - $19 an hour 10 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Spanish Customer service Computer literacy Basic math English Financial product expertise Computer skills Cash handling Banking Full Job Description
FULL TIME MEMBER SERVICE REPRESENTATIVE POSITION
Central Credit Union of Illinois in Bellwood, IL is looking to hire Full - Time Member Service Representative to provide our members with terrific customer service. Are you looking for an established, reputable credit union that appreciates both its members and its employees? If so, please read on! This entry-level position earns competitive compensation depending on experience and qualifications. We provide excellent benefits! If this sounds like the right opportunity for you, apply today!
ABOUT CENTRAL CREDIT UNION OF ILLINOIS
Our financial institution has been proudly helping local families manage their finances since 1936. We are a full-service credit union that makes banking simpler and preparing for the future easier. Our institution offers a wide variety of banking solutionss. With over 12,000 members and multiple locations to assist them, we are happy to support the people in our community and their families. Our success begins and ends with the talented people on our team. Without our employees, we wouldn't be able to provide members with the exceptional service we're known for. To thank our staff for all their hard work, we offer great pay , paid time off, holiday pay and an amazing company culture .
A DAY IN THE LIFE OF A MSR
As an entry-level member service representative, you are a customer service master who ensures our members only have positive experiences with our credit union. Always friendly and helpful, you spend your days answering our members' questions and assisting them with their transactions. The Member Service Representative (MSR) will establish and nurture relationships with our valued members. A MSR handles member's financial transactions with the utmost care and attention to detail while providing an exceptional member experience. An MSR's priority is to seek and meet the financial needs of the Credit Union's members. As a team player, you are eager to learn more about managing finances and you enjoy having the opportunity to develop your financial skills and knowledge, drive enrollment in products, and take pride in providing high-quality customer service. This is the perfect opportunity!
QUALIFICATIONS FOR A MSR
Meet and exceed Credit Union service standards by providing an excellent member experience and resolving member issues while complying with the Credit Union's policies, procedures, and security protocols.
RESPONSIBILITIES OF A MSR
Being proficient in products and services offered by the Credit Union. Have thorough understanding on how to educate members on consumer deposit products and consumer lending. Proactively identify opportunities to grow membership and member relationships through a disciplined sales/advisory process, outbound calling, and sourcing referrals from current members. Submit and process personal, car and VISA loans according to Lending's compliance and regulations. Adhere to all operational, risk management, regulatory, and security policies and procedures. Oversee and maintain branch lobby, greet members, and properly refer member to the correct representative. Manage incoming phone calls and properly process mail. Handle transactions for members including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts. Reconcile cash drawers and complete daily tasks accurately. Display respect and professionalism to all members and staff. Demonstrate acumen in sales, member service, consumer lending, relationship management, communication and presentation. Complete other duties as assigned per management.
REQUIRED ABILITIES OF A MSR
Bilingual (Spanish) Basic math and computer skills. Cash-handling experience. Excellent communication and interpersonal skills, member-service experience, and time-management skills. Strong dedication to accuracy and efficiency. Capable of seeking and providing financial advice to further recommend products solutions. Current college students are encouraged to apply . Can you manage your time efficiently and effectively prioritize multiple tasks? Are you dependable and reliable? Can you uphold a friendly and positive attitude throughout the workday? Do you have strong problem-solving skills? If yes, you might just be perfect for one of these positions!
WORK SCHEDULE FOR A FULL TIME MSR 30-40
Hours per week with varying schedule
ARE YOU INTERESTED IN JOINING OUR CUSTOMER SERVICE TEAM?
Job Type:
Full-time Pay:
$17.00 - $19.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
Banking:
1 year (Preferred)
Inbound/Outbound Call:
1 year (Preferred) Account management: 1 year (Preferred) Customer service: 2 years (Required) Cash handling: 2 years (Required)
Sales:
1 year (Preferred)
Language:
Spanish (Required) English (Required) Shift availability: Day Shift (Required) Ability to
Commute:
Bellwood, IL 60104 (Required) Willingness to travel: 25% (Preferred)
