Job Summary Join our dynamic team as a Member Service Specialist, where you will be the friendly face and trusted advisor for our valued members. In this energetic role, you will deliver exceptional member service, manage financial transactions accurately, and promote our credit union products to meet members' needs. Your enthusiasm and relationship management skills will help foster loyalty and ensure a seamless credit union experience. This position offers an exciting opportunity to develop your career in financial services while making a positive impact on our community. Duties Provide outstanding member service by greeting members, answering inquiries, and resolving issues promptly and professionally Process cash transactions, deposits, withdrawals, and payments with precision, ensuring accuracy in cash handling and cashiering procedures Manage member accounts using credit union software, including updating information and performing routine account maintenance Identify opportunities for upselling credit union products and services that align with members' financial goals Detect and prevent potential fraud by monitoring account activity and adhering to industry-specific financial compliance standards Assist members with loan origination processes, including application intake, documentation review, and loan processing steps Build strong relationships through proactive communication and personalized service to enhance member satisfaction and loyalty Qualifications Proven experience in customer relationship management within financial services or retail environments Strong knowledge of banking products, financial software, and industry regulations related to financial compliance and fraud prevention Excellent communication skills with the ability to explain complex banking concepts clearly Proficiency in Microsoft Office applications such as Word and Excel for record keeping and reporting purposes Basic math skills essential for cash management, balancing cash drawers, and processing transactions accurately Familiarity with retail math, debits & credits, cash handling procedures, and banking regulatory compliance standards Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail Join us as a Member Service Specialist where your energy fuels exceptional service! Bring your passion for finance, your knack for relationship building, and your commitment to excellence. We are dedicated to supporting your professional growth while creating a welcoming environment for our members.

Pay:

$17.50 - $20.00 per hour Expected hours: 37.0 per week

Benefits:

401(k) 401(k) 5% Match Credit union membership Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person