Member Experience Associate

Member Experience Associate YMCA of Greater Louisville - 3.9 Louisville, KY Job Details Full-time $13 an hour 1 day ago Qualifications Computer operation Guest relations Phone communication Sanitation Fitness sales Toddler care Safe environment creation Computer skills Clean workspace maintenance Full Job Description As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a key member of the Membership, Kid's Club, and Healthy Living team, a Member Experience Associate is responsible for ensuring a safe, engaging atmosphere by providing both administrative support and direct service for essential YMCA services. This position serves as a positive role model for both members and other staff and creates a community building atmosphere where a safe environment, member engagement and excellent service are the highest priorities.

ESSENTIAL RESPONSIBILITIES

This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, multi-task with good problem-solving skills, along with excellent customer service/sales skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

KNOW HOW/REQUIREMENTS

Essential Skills in Membership Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful and welcoming nature Previous customer service experience preferred Excellent oral and written communication skills Joyfully greet members and guests Membership Sales/Changes and Updates Process Membership for All application Show genuine interest in member and guests concerns Know members' names and use them in their presence Provide information and promote facility services and programs Process Program/Class Registrations and Cancellations Provide facility tours and follow-up with prospects Handle Phone Inquiries and Registrations Emphasize fun, make the Y a happy place with positive relationships Essential Skills in

Kid's Club:

Provides excellent and genuine care for infants, toddlers, and school age children Provides a safe and welcoming atmosphere; maintain center cleanliness, sanitation, organization and appearance Ability to lead organized age-appropriate activities, including crafts and physical activities Build and maintain open communication with children, parents, director and other staff Be open, friendly and approachable to children and parents Responsible for the health, welfare and safety of the children in Kid's Club Completes required abuse risk management training. Adheres to policies and procedures in managing high-risk activities and appropriate boundaries of supervision. Reports suspicious or inappropriate behaviors and policy violation to supervisor. Follows mandated abuse reporting requirements to authorities. Essential Skills in

Healthy Living:

Provide courteous, prompt and sincere attention to members, guests, participants and staff Provide Healthy Living Initiatives such as Smart Start Trainings, Youth Fitness Fundamentals, Orientations, and other member engagements initiatives Responsible for member engagement and follow-up communication Foster and build strong relationships Replenish and maintain appropriate health and safety materials throughout the facility (hand sanitizer, paper towels, soap, disinfectant spray, etc.) Ensure facilities are picked up, safe and free from clutter

WORK ENVIRONMENT

Noise level- High Multi-tasking environment Exposure to electrical/mechanical mechanisms Ability to stand for extended periods of time and work at face paced environment The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.